Patient Access Associate 2

Inova Health System
parental leave, paid time off
United States, Virginia, Fairfax
Jun 08, 2026
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaint. is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift- Monday- Friday, 8:00 a.m. to 4:30 p.m. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Job Responsibilities Expresses sincere concern and empathy when dealing with customer complaints. Accesses appropriate systems/services to confirm insurance coverage or other means of payment. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Identifies and communicates payroll authorization and referral requirements to patients. Explains insurance benefits and patient liability by using appropriate communication methods/styles. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary. Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed. Actively monitors and manages assigned email communications and work queues throughout the day to ensure timely processing and follow-up. Provides support to front desk and checkout operations as needed to maintain efficient patient flow and high-quality service. May perform additional duties as assigned. Additional Requirements Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelor's degree in lieu of experience. Education - High School diploma or equivalent. Preferred Qualifications 1 year healthcare scheduling experience preferred.