Sales Support Representative

Looking for a role where you can make a real impact on the customer experience? At Infinity by Marvin, we're redefining window and door replacement with innovative products, a customer-first approach, and a network of trusted local partners. Backed by 100+ years of Marvin craftsmanship, we combine stability with forward-thinking growth.

In this position as a Sales Support Representative, you will ensure that customers and retail partners receive exceptional support throughout both pre-sale and post-sale interactions, with a strong emphasis on post-sales service and case management. This role requires a blend of product knowledge, high-volume customer communication (primarily by phone), and strong CRM proficiency. The ideal candidate demonstrates Infinity's core values through empathetic service, a strong sense of urgency, and proactive problem-solving. They consistently look for ways to improve processes, elevate the customer experience, and support the success of our retail partners.

Be the go-to support for partners with product questions, pricing, quotes, and orders
• Help homeowners navigate product options, service needs, and warranty support
• Work closely with internal teams to solve challenges and keep things moving
• Manage high-volume post-sale inquiries and service cases, primarily via phone
  
• Use Salesforce/CRM tools to track cases and document interactions
  
• Collaborate across teams to resolve issues quickly and effectively
  
• Provide clear updates, follow-up consistently, and ensure timely resolution
  
• Identify ways to improve processes and enhance the customer experience
• Handle concerns with professionalism, empathy, and a solution-first mindset
• Track key service metrics and help us continuously raise the bar

• 3+ years of customer service experience with a passion for helping people
• Construction or building products knowledge is helpful, but not necessary.
• Ability to read architectural drawings (or willingness to learn)
• Strong communication and relationship-building skills
  
• A customer-first mindset with urgency and problem-solving ability
  
• Experience with CRM systems (Salesforce preferred)
  
• Ability to manage multiple priorities in a metrics-driven environment
  
• Organized, detail-oriented, and collaborative
• A mindset focused on solutions, not roadblocks

Why You'll Love It Here
Join a team that values your ideas, supports your growth, and recognizes your impact. At Infinity by Marvin, you're not just supporting sales-you're shaping the customer experience from start to finish.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

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