Director Product Management - Onboarding & Access

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS - because people helping peoplestarts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:
You will lead the strategy and execution of onboarding and engagement capabilities that directly impact member growth, retention, and experience at BECU. By owning the product roadmap and influencing across the enterprise, you'll drive meaningful, measurable outcomes. You'll bridge strategy and execution, shaping seamless, secure, and intuitive member journeys. This is a highly visible role where your leadership will guide both product innovation and team growth. If you enjoy building, influencing, and delivering at scale, this role offers significant impact.

We'reseeking candidateslocatedin Washington, Oregon, Idaho, California, Arizona, or Texas, with a strong preference for those in the Greater Seattle area. Team members based in Seattle typically work onsite at our Tukwila office on Tuesdays and Wednesdays. Candidateslocatedoutside the Seattle area should be prepared to travel to Tukwila, WAapproximately onceper month for two full working days onsite at the Tukwila Financial Center.

WHAT YOU'LL DO:

• Set product direction: Define and own the vision, strategy, and roadmap for complex products, with a focus on onboarding, engagement, open banking and lifecycle journeys.
• Drive business outcomes: Align product strategy to KPIs (utilization, retention, engagement) and define success metrics to enable data-driven decisions.
• Evolve priorities: Continuously refine the roadmap using insights, customer feedback, and performance data.
• Lead cross-functional execution: Drive enterprise initiatives and end-to-end delivery from discovery through launch by partnering across Marketing, Digital Banking, Technology, Cyber/CIAM, UX, and product teams.
• Champion the member experience: Leverage customer insights and behavioral data to inform strategy and deliver cohesive, user-centered experiences.
• Guide product performance: Own portfolio outcomes, prioritization, pricing/growth strategies, and overall product health.
• Provide thought leadership: Stay ahead of industry trends (onboarding, authentication, open banking) and apply insights to product innovation.
• Manage and influence stakeholders: Build trust and alignment across senior leaders and cross-functional partners, effectively communicating priorities, navigating competing interests, and driving decisions without direct authority.
• Lead and scale the team: Manage and develop talent, mentor across levels, and evolve team structure to support future growth.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• A highly visible role shaping onboarding and engagement strategy
• Balance of strategic leadership and hands-on execution
• Exposure to digital banking, authentication, and emerging capabilities

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree or equivalent work experience in a technology, business, or related discipline required.
• 8 years of product management or equivalent experience required, preferably within financial services.
• 5 years of people leader experience required.
• Experience overseeing all elements of the product development lifecycle required.
• Experience leading cross functional teams required.
• Previous experience understanding and determining product strategies based on the voice of the customer required.
• Experience managing and maintaining vendor relationships required.

Desired Qualifications:

• Advanced degree preferred.
• Ability to proactively identify business and customer needs and opportunities, overcome barriers, and formulate solutions with minimal supervision required.

JOIN THE JOURNEY

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.