Student Employment - Student Workstation Support Technicians

• Provide technical support for desktops, laptops, monitors, printers, scanners, phones, and other workstation equipment.
• Troubleshoot hardware, software, login, network, printing, and peripheral issues.
• Assist with computer imaging, setup, deployment, replacement, and relocation.
• Install, configure, and update approved software applications.
• Support Windows operating systems, Microsoft Office, web browsers, and commonly used university applications.
• Respond to service requests and document work using a ticketing system such as TeamDynamix.
• Maintain accurate records of equipment, service actions, and inventory changes.
• Assist with onboarding and offboarding technology needs for employees and student workers.
• Provide support for shared workspaces, labs, front desks, and student service areas.
• Escalate complex technical issues to higher-level IT support teams when needed.
• Communicate professionally with faculty, staff, students, vendors, and IT team members.
• Support special projects such as workstation refreshes, software rollouts, and technology upgrades.

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.