Assistant Laundry Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

What We're Looking For:

We are seeking a dedicated Assistant Laundry Manager who is passionate about delivering exceptional guest and team member experiences. This leader will play a key role in ensuring high-quality linen production while supporting operational excellence, safety, and team development in a fast-paced hospitality laundry environment.

Who You Are:

• A skilled leader and effective communicator

• A proactive problem solver with strong organizational skills

• Comfortable prioritizing production flow to meet guest and operational expectations

• An experienced team builder who motivates through strong interpersonal and coaching skills

• Detail-oriented with the ability to balance quality, productivity, and cost control

What You Will Do:

• Spend approximately 90% of each shift on the production floor, working alongside team members to monitor productivity, troubleshoot operational or maintenance issues, motivate staff, reinforce standards, and address conflict appropriately

• Ensure compliance with all departmental guidelines, policies, procedures, and safety standards

• Establish and manage daily and long-term production schedules to meet the needs of assigned hotels

• Oversee personnel management, work assignments, and equipment utilization to maximize efficiency and productivity

• Maintain frequent communication with hotel leadership to align production schedules with linen and terry needs

• Assist the Laundry Plant Manager with inventory control and replacement purchase requisitions for guestroom and food & beverage linen and terry

• Monitor chemical usage to maintain targeted "cost-per-pound" production standards

• Prepare and analyze reports on employee and equipment productivity, linen and terry usage, and damage/discard trends to support operational decision-making and par level control

• Coordinate with Engineering to support equipment repairs, preventative maintenance schedules, and minimize downtime

• Identify training needs and conduct ongoing training on equipment operation, sorting procedures, safety practices, and laundry production fundamentals

• Conduct local safety assessments and ensure timely reporting of injuries to Security and Risk Management teams

• Maintain regular and reliable attendance in alignment with company standards and operational needs.

• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Experience Includes:

• Minimum of 1 year of laundry production management experience in a fast-paced, high-volume commercial laundry facility (preferred) OR a minimum of 2 years of comparable experience in a high-volume, fast-paced production facility environment

• Working knowledge of modern laundry equipment and chemical systems (preferred)

• Basic mechanical knowledge related to laundry equipment (preferred)

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)

• Prior experience in hospitality housekeeping or laundry environments (preferred)

• Valid driver's license with a clean driving record (preferred)

• Bilingual language skills (preferred)

• Knowledge of OSHA regulations, equipment operation, maintenance standards, and record-keeping systems (required)

Who You'll Supervise:

• A diverse team of Laundry Team Members, including wash persons, laundry attendants, and drivers, responsible for ensuring timely delivery of hotel linen that meets Loews' standards of quality and service.