Default Processor II
 First Citizens Bank | |
 United States, North Carolina, Raleigh | |
| 100 East Tryon Road (Show on map) | |
 Aug 21, 2026 | |
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Overview
This position performs administrative processing for the Credit Resolution group of the Bank at an advanced level of support. Provides crucial information and support to expedite collections, bankruptcy, foreclosure, and loss mitigation activities. Prepares, reviews, and processes documentation relating to defaulted loans. Maintains key files, databases, and records utilized by the department. Handles administrative tasks such as invoicing and correspondence to facilitate business functions for other associates and management. Follows up on documentation, ensuring all necessary information is provided. May provide guidance for less experienced processors due to knowledge in the area of work. This position is considered the first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities & Qualifications Duties & Responsibilities: Documentation - Orders and processes all documentation used during the course of collections, foreclosure, bankruptcy and loss mitigation. This includes, but is not limited to, appraisals, credit reports, payment histories, tax and title searches, and other Bank records. Prepares equity analysis, credit and debit tickets, and other required documentation. Images documents to create electronic files, destroying physical documentation as necessary. Liaises with other associates to ensure correct and thorough documentation has been provided. Record-Keeping - Maintains department files and databases to ensure accuracy and accessibility of crucial information. Enters or modifies records, tracks property sales, updates accounts, and monitors monthly reporting. May assist in the identification and resolution of discrepancies. Business Support - Performs a variety of administrative support tasks during the course of collections, foreclosures, and loss mitigation. Assists with tax processes by investigating tax payments and first lien sales. May assist management with special projects or handle advanced issues. Accounts Receivable - Reviews, prepares, and processes invoices. Completes transactions for the accounts payable and attorney billing processes. Qualifications: Minimum Required Education and Experience: Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Real Estate and Loan Systems Preferred Education: Preferred Area of Study: Preferred Area of Experience: Required Licenses or Certifications: Preferred Licenses or Certifications: Additional Information Bachelor's Degree and 1 years of experience in Real Estate and/or Loan Systems OR High School Diploma or GED and 5 years of experience in Real Estate and/or Loan Systems Required experience - Loan documentation experience specific to real estate Preferred skills and experience: Collections, Bankruptcy, Repossession and/or Foreclosure experience. Administrative, documentation, and/or invoicing experience supporting defaulted loans. Title work or appraisal review experience. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. | |