Director of Operations

LOCATION: Las Vegas, NV

STATUS: Exempt

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Master of Business Administration is strongly preferred
• Master's level education in non-profit management, or alternative related field may be acceptable based on applicability to the responsibilities detailed in this job description.
• 10 years' experience in non-profit management strongly preferred with a minimum of five 5 years of progressively responsible leadership in non-profit, human services, or public sector operations, including supervision of multi-site or multi-program environments
• Demonstrated experience of providing oversight to human resources, finance, facilities, and complex social service programs, such as housing, homeless services, veterans, or vocational programs, as well as unearthing, monitoring and maintaining funding levels in support of continued initiatives.
• Proven ability to work within a national multi-level organizational structure and manage relationships with regional or corporate offices regarding policy, compliance, and approvals.
• Strong skills in budgeting, financial and data-driven management, risk assessment, and change leadership, with a track record of building collaborative teams in fast-paced, high-need environments.
• Demonstrated ability to work effectively with an Advisory Board or similar governance body, including preparing reports, presenting information, and supporting board committees.
• Commitment to The Salvation Army's mission, Christian ethos, and standards of conduct, and ability to represent these values internally and externally.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Publisher), email, and internet applications)
• Ability to prioritize tasks and manage time effectively
• Must be available to work evenings, weekends, or on-call shifts as needed
• Ability to pass a criminal background check
• Valid NV driver's license with a clean driving record
• Ability to pass TSA fleet safety e-learning module

RESPONSIBILITIES:

Mission, Strategy, and Advisory Board Partnership

• Ensure that The Salvation Army's mission statement and values actively guide and inform all aspects of local operations, programs, and business decisions, including the integration of spiritual, social, and community-focused services.
• Partner closely with the County Coordinator to develop and implement annual and multi-year plans that align mission, strategic priorities, and operational capacity across all business and social services lines.
• Engage and support the local Advisory Board, providing timely, accurate operational and programmatic information; preparing reports and dashboards; and participating in Board and committee meetings to inform decision-making, resource development, community engagement, and advocacy.
• Represent The Salvation Army in the community with funders, partners, and collaborative bodies as a senior operations leader, helping to advance the organization's mission, reputation, and influence in Southern Nevada.

Operational Leadership and Compliance

• Provide day-to-day leadership and management of local operations, ensuring high-quality, mission-centered service delivery in alignment with territorial/national standards, contracts, and strategic goals.
• Stay current with trends, regulations, and best practices in social services, housing, behavioral health, and related fields, and proactively recommend operational improvements and program adjustments that enhance service quality while remaining fiscally prudent.
• Improve, create, and institute operational structures, tools, and reporting systems that increase management efficiency, promote data-informed decision-making, and strengthen contract and regulatory compliance.
• Maintain close communication with DHQ staff, serving as key interpreter and implementer of policies and approvals, ensuring clear, consistent two-way communication between DHQ and local operations.

Program Development & Funding

• Provide strategic leadership in planning, developing, and implementing initiatives to expand programs, services, and funding in support of The Salvation Army's ministry in southern Nevada, exercising a high level of discretion and independent judgment on matters of significance.
• Design and develop new program models, including identifying community and client needs, structuring program components, and securing and stewarding the funding necessary (public, private, and free-for-service) to launch and sustain programs, consistent with organizational priorities and funder requirements.
• Partner with the Business Administration, Officers and the grant writer to identify, pursue, and manage grants (private and government) and other revenue opportunities that support existing and new programs, ensuring alignment with mission, capacity, and compliance standards.

Business and Administrative Leadership

• Oversee the local Business Department, including the Business Administrator responsible for HR, Finance (local controller and bookkeeper), grants, receptionist, and administrative support, ensuring sound financial controls, effective HR practices, and excellent internal service.
• Work collaboratively with the Business Administrator to ensure the implementation of effective and efficient methodologies related to recruitment, onboarding, performance management, employee relations, and professional development, to support a stable, value-aligned workforce and compliance with federal and state laws.
• Ensure that the Business Administrator and finance staff are aligned with organizational goals for budgeting, financial reporting, grant budget monitoring, and audit preparation, ensuring compliance with nonprofit, governmental, and Salvation Army standards and timelines.
• Maintain compliance with Salvation Army standards by having a high level of accountability related to the Business Administrator's role in management of property and facilities for the main campus and related program sites, including maintenance planning, capital needs, safety, and regulatory compliance (e.g., health, fire, building codes), and integration of facility planning with long-term program strategy.
• Ensure systems are in place for staff development, including training, education, and leadership development pathways, in collaboration with HR and program leadership.

Social Services and Program Operations Oversight

• Oversee the Director of Social Services, providing executive-level leadership and accountability across veteran's services, homeless services, family services, vocational services, and campus and program operations.
• Ensure that all programs meet contractual, regulatory, and accreditation requirements, including SSVF, community integration programs, grant per diem shelters, rapid rehousing, transitional housing, antitrafficking initiatives, and other funded programs.
• Support program growth, quality improvement, and data -informed decision-making across shelters, outreach teams, rental assistance, food pantries/warehouses, vocational programs, and satellite offices.
• Provide executive oversight, through the Social Services Director, of veteran's programs, including SSVF, community integration, and the three-month grant-per-diem veterans shelter programs and their management teams.
• Ensure effective operations of homeless services, including multiple shelters, outreach in adjacent communities, and supporting functions such as night supervision, case management, and campus monitoring.
• Oversee, via Family Services, rental and utility assistance, rapid rehousing, case management programs, food pantry and warehouse operations, food services, two satellite social service and pantry locations, and workforce-development strategies.

People Leadership and Culture

• Build and mentor a high-performing leadership team across business and social services, fostering collaboration, accountability, and continuous improvement.
• Promote a culture of respect, equity, trauma-informed practice, and ethical conduct throughout all programs and departments, consistent with The Salvation Army' mission and values.
• Champion staff well-being and retention strategies, including clear communication channels, feedback mechanisms, recognition practices, and attention to workload and support

Other duties as assigned as they relate to the position of Director of Operations.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.