Assistant Director, Public Service Partnerships, UVA Madison House

Madison House is the student-led volunteer center for University of Virginia students, committed to building a vibrant, engaged network of mutually-beneficial partnerships that address community-identified needs through student-led service. In alignment with UVA's strategic priority of preparing citizen leaders and fostering public service across Grounds, a core priority for Madison House is to deepen and enhance relationships with local nonprofit, government, and educational organizations. Madison House is seeking an Assistant Director, Public Service Partnerships.

The Assistant Director strengthens this work by serving as a key liaison between the University and the broader Charlottesville-Albemarle community. This role emphasizes an asset-based community development approach by amplifying the strengths, leadership, and resources that already exist within the community. The position leads partnership strategy, supports assessment efforts, and helps connect community organizations with well-trained, responsive, and reflective student volunteers to ensure that public service experiences are meaningful, educational, and community-driven.

Responsibilities Include:

Community Partnership Strategy & Relationship Management

• Cultivate and sustain strong, mutually-beneficial relationships with 100+ community partners across a wide range of issue areas
• Conduct an annual needs and priorities assessment with all community partners to inform volunteer program planning for the following academic year
• Coordinate midpoint and end-of-semester check-ins with partners to assess partnership progress and identify needed changes
• Maintain regular communication with partners to provide responsive, community-centered support
• Field and document requests from community partners for new or expanded programs, meet with partners to better understand their goals, and develop a system for prioritizing opportunities based on alignment, capacity, and community need
• Maintain accurate and updated contact information for all community partners to ensure consistent and effective communication
• Plan and coordinate biannual gatherings for community partners, including a fall orientation/training and a spring celebration, as well as other networking events and opportunities to build community
• Establish and facilitate a Community Partner Council to ensure community voice and feedback meaningfully inform Madison House programs, partnerships, and strategic priorities
• Collaborate closely with the Assistant Directors of Student Programming to ensure community partner needs, volunteer opportunities, and student learning goals remain aligned.

Volunteer Program Development & Support

• Collaborate with student leaders to co-create volunteer roles aligned with partner goals and community-identified challenges
• Share relevant community feedback and assessment data with student leaders to guide program development and decision-making
• Provide guidance, mentorship, and leadership development for student Program Directors and volunteers
• Design and facilitate trainings that emphasize cultural humility, community context, and equity in service

Assessment and Evaluation

• Help implement and refine systems for evaluating partnership strength, volunteer impact, and program outcomes
• Collect, analyze, and communicate data to support continuous improvement in both community and student experiences
• Contribute to internal and external reporting, storytelling, and strategic planning using insights from evaluation

• Supervise, support, and evaluate 1-2 AmeriCorps VISTA members focused on strengthening and expanding Madison House's community partnerships.
• Provide ongoing mentorship, training, and project oversight to support the VISTAs' professional development and successful completion of program goals.
• Collaborate with the VISTA(s) to identify opportunities for partnership growth, community outreach, and volunteer engagement that advance Madison House's mission and strategic priorities.

Madison House Representation and Development

• Actively participate in the ongoing development of Madison House, including attendance at staff meetings, retreats, events, and board meetings
• Build and maintain collaborative relationships on and off campus with diverse stakeholders, including university administration, faculty, staff, students, community leaders, and partner organizations
• Represent Madison House in key community coalitions, networks, and working groups
• Represent Madison House at university events, meetings, presentations, conferences, and on committees
• Promote a culture of public service at UVA and support the university's aim to graduate citizen leaders committed to the greater good
• Assist with additional Madison House programs and responsibilities as needed

Minimum Requirements

• Master's degree in a relevant field; a Bachelor's degree and relevant experience may be substituted in lieu of a Master's
• Minimum of 3 years of experience in community engagement, nonprofit work, volunteer management, community-engaged learning, or other related and transferable fields

Preferred Qualifications

• Advanced degree in nonprofit management, public administration, public policy, education, student affairs, or a related field
• 3+ years of experience working in or in partnership with nonprofit organizations or community-based initiatives
• Demonstrated experience developing and sustaining mutually-beneficial university-community partnerships
• Experience using assessment and evaluation to identify community needs and priorities
• Excellent verbal and written communication skills
• Ability to work independently, collaboratively within a team, and across organizational boundaries
• Strong interpersonal skills and the ability to build and sustain relationships with diverse stakeholders
• Advanced organizational and project management skills, with the ability to prioritize tasks and see projects through from inception to completion

About the Position

As a community-facing position, work will take place primarily in-person in the Charlottesville community, at Madison House, or On Grounds at UVA. As a result, the employee will need to reside in the greater Charlottesville area.Occasional evenings and weekends required for student events or board meetings. Flexible schedule leading up to or following these requirements. The anticipated compensation range for this position is $60,000-65,000 commensurate with qualifications and experience.

This is a full-time, exempt level, benefited position with UVa benefits. This position is a restricted position and is dependent upon project need, availability of funding, and performance.

This position will remain open until filled but preference will be given to applications received by July 20, 2026. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment. This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

To Apply

Applicants not employed at UVA please apply through the UVA job board; current employees please search and apply for jobs on the UVA Internal Careers website and complete an application. Applications that do not contain all required documents will not receive full consideration. Please attach the following:

• Cover letter

• Resume/CV

References will be completed via UVA's standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process, a total of three is required. For questions about the application process, please contact Michele Jarman, Academic Recruiter.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.