Hubbard Undergraduate Student Services Coordinator

About the Job

The Hubbard School is seeking a curious, proactive professional eager to build a career in higher education as an Undergraduate Student Services Coordinator. This role balances essential academic administration with the opportunity to actively shape the undergraduate Hubbard experience, bridging connections and building a dynamic, inclusive community.

As a primary resource for prospective and current students, this position will ensure that vital administrative operations run smoothly behind the scenes. This role is designed for a self-starter who takes ownership of their work, collaborates effectively with faculty and staff, identifies areas for system improvement, and takes the initiative to keep our student services running seamlessly. The core work includes:

• Drive Student Belonging: Provide proactive support for prospective and current students to help them navigate their academic journey and feel deeply connected to the Hubbard community.
• Own the Details: Take full ownership of critical backend administrative processes. This incudes ensuring a seamless admissions application experience to managing accurate funding, and supporting co-curricular student organizations. Exceptional student experience relies on organized, accurate, and independent execution.

• Launch New Initiatives: Collaborate with faculty and staff to envision, champion, and execute fresh ideas that elevate student life and engagement at the Hubbard School.

Appointment & Schedule

• Classification: This position is being posted as a Student Services Professional 1 (8461MD).
• Type: 100%-time (40 hours/week), 12-month, annually renewable Civil Service appointment (Non-exempt).
• Hours & Schedule: Monday through Friday, 8:00 am - 4:30 pm.

• Work Structure: This is a hybrid position based at Murphy Hall on the Twin Cities East Bank. The schedule adapts to the academic calendar, requiring mostly in-person work during the fall and spring semesters, and allowing for mostly remote work during university breaks and the summer.

Responsibilities

Recruitment and Pre-major Advising (30%)

• Meet individually with prospective students, incoming freshmen, transfer students, and parents to promote the undergraduate program and answer questions.
• Design and implement undergraduate student recruitment initiatives, including JOUR 1001 presentations, transfer student outreach, major fairs, conferences, and multi-departmental events.
• Advise prospective undergraduate students on major selection and the application process.

• Develop and execute promotion and recruitment strategies for the new sports media and promotion minor.

Student Services (20%)

• Serve as a front-line presence for student and faculty inquiries, directing them to the appropriate person or resource.
• Approve program plans for mass communication, digital media studies, and the sports media and promotion minor; advise students on course selection and degree progress.
• Manage professional development financial requests, serve as the point person for purchases related to undergraduate programming, and handle payroll entry for undergraduate hires.
• Oversee Hubbard-affiliated student organizations, providing guidance to student leaders and faculty advisors on content, processes, structure, and university policy.
• Manage the Hearst Award and Kappa Tau Alpha honors processes.

• Provide operational support to the Director of Undergraduate Studies (DUS) and other faculty on student-related issues.

Communications and Outreach (20%)

• Create and distribute The Murphy Weekly, an e-newsletter for undergraduate students.
• Develop messaging, outreach, and programming that encourages Hubbard students to pursue co-curricular opportunities and meaningful professional experiences.
• Oversee the Student Ambassador program.
• Manage student-oriented digital signage messaging throughout Murphy Hall.
• Coordinate with the Hubbard Career Coach to develop career readiness events and outreach.

• Develop and communicate announcements regarding courses, internship opportunities, scholarship awards, and other student resources.

Admissions and Scholarship Coordination (20%)

• Conduct pre-major information sessions and maintain/improve the online pre-major presentation annually.
• Present pre-major information at transfer student orientations.
• Manage the application review process (approximately 200 applications each semester) for the Admissions Committee.

• Coordinate the Hubbard scholarship process, including promotion, correspondence with award recipients and donors, and the generation of reports and data queries.

Service, Professional Development, and Special Projects (10%)

• Attend and staff Hubbard Undergraduate Committee meetings, take minutes, and present relevant student services data/information when needed.
• Serve on the Hubbard Student Success Committee and other committees as appropriate.
• Manage special projects as requested by the Hubbard Director, DUS, and other faculty.
• Develop new initiatives for student services that actively strengthen the Hubbard School's commitment to belonging and student success.
• Pursue ongoing professional development in student affairs, advising, technology, and project management.

Required Qualifications

• Education/Experience: BA/BS Degree, or a combination of education and relevant work experience to equal at least four years.
• Student Engagement: Demonstrated experience working directly with or providing services to undergraduate students from diverse backgrounds and identities.
• Administrative & Technical Competency: Proficiency with standard office organization and communication software, including Google Workspace, Microsoft Office, and basic web content management tools.

• Collaborative Support: Experience working in an office or educational setting that required routine collaboration with multiple stakeholders (e.g., students, clients, faculty, or staff).

Preferred Qualifications

• Strong Communication: Excellent written and interpersonal communication skills, particularly in translating complex information into clear, welcoming messages for students
• Self-Directed Initiative: A proven self-starter with the ability to navigate complex systems, understand institutional processes, and proactively initiate work with minimal supervision.
• Detail Orientation & Quality Standards: Exceptional organizational and time-management skills, with a track record of maintaining high-quality, accurate work while managing multiple deadlines.
• Proactive Problem Solving: Strong critical thinking and decision-making skills, with a demonstrated ability to troubleshoot administrative bottlenecks and suggest system improvements.
• Adaptability: Flexibility in interpreting and applying a wide variety of university procedures, academic guidelines, and administrative policies.

Pay Range: $22.00 - $25.00 OR $45,760 - $52,000; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Required Application Materials

1. Cover Letter
2. Resume

Priority Application Deadline: August 3rd, 2026

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.