Director, Knowledge Management

Administration & Finance:

The Administration and Finance (A&F) division brings together dedicated professionals committed to delivering exceptional administrative and financial services, advancing innovative business solutions, and fostering a safe, efficient campus environment. Through a collaborative and service-oriented approach, A&F supports the University of Central Florida's mission to be among the most impactful universities in the nation.

A&F's comprehensive portfolio includes accounting operations and financial reporting; budget development, analysis, and strategic planning; procurement; shared services center operations; student account services; public safety; treasury management; and enterprise records management.

The Opportunity:

Under strategic direction of the Administration and Finance Chief of Operations, the Director of Knowledge Management leads the development and execution of a comprehensive knowledge management program for the division. This role translates divisional priorities into structured, actionable practices that support consistent and effective execution.

The Director establishes governance, standards, and processes to ensure knowledge is effectively created, maintained, and shared. Responsibilities include advancing workforce readiness through training, strengthening collaboration, and supporting change adoption in alignment with university, state, and federal requirements.

The role oversees execution of knowledge management initiatives across units, coordinating communications, tracking progress, and ensuring accountability through structured project management.

The ideal candidate will be a strategic thinker and collaborative leader who brings a strong foundation in knowledge management, project management, change leadership, and process improvement - with the communication skills and data-informed approach needed to drive adoption across a complex, multi-stakeholder environment.

Responsibilities:

Knowledge Strategy and Governance

• Develop and implement a division wide knowledge management strategy.

• Establish and maintain standards for knowledge creation, organization and life-cycle management, including regular review and updates to ensure accuracy and usability.

• Ensure compliance with policies and accessibility requirements.

• Lead the Knowledge Management Liaison Network to surface needs, support prioritization, and drive communication and adoption across division units.

• Establish and manage an intake and prioritization framework for training and knowledge requests, aligned with divisional priorities, capacity, and risk.

Project Management and Workflow Optimization

• Manage workflow for training and knowledge development efforts from intake through delivery, ensuring alignment with priorities, transparency, and timely execution.

• Oversee execution of knowledge management initiatives, including tracking progress, assignments, and deliverables using tools such as Microsoft Planner.

• Operationalize knowledge management standards through structured processes, templates, and tools that enable subject matter experts.

• Serve as a liaison between division subject matter experts and UCF IT business analysts to support analysis of complex processes and identify technology-enabled solutions.

Knowledge Systems and Content Management

• Oversee knowledge repositories and platforms, including enterprise systems (Workday, TeamDynamix), websites, and collaboration tools, in partnership with UCF IT.

• Establish governance for content structure, ownership, and life-cycle management across platforms.

• Enable subject matter experts to manage content through standards, tools, and clear expectations.

• Ensure content accuracy, usability, and accessibility across systems.

Training and Workforce Enablement

• In collaboration with HR Talent Development and division subject matter experts, co-develop and facilitate training programs and onboarding resources for division employees, budget and finance professionals across the university, and the broader campus community based on prioritized needs.

• Design and support leadership development initiatives to strengthen management capabilities and promote effective decision making.

• Equip Knowledge Management Liaisons and subject matter experts to develop, communicate, and sustain training and knowledge assets.

• Facilitate training delivery and learning sessions in partnership with subject matter experts and division leadership.

• Measure and continuously improve training effectiveness.

Collaboration, Change Management, and Communications

• Lead and coordinate change enablement to support adoption of knowledge management strategies, training, and process standards.

• Partner with division units and campus stakeholders to align efforts, enhance operational efficiency, and support service excellence.

• Oversee division-wide communications to ensure clarity, consistency, and awareness of priorities and resources.

• Promote collaboration and accountability through clear expectations and cross-unit engagement.

Minimum Qualifications:

Preferred Qualifications:

• Experience leading enterprise-wide or cross-functional programs and initiatives in higher education or a similarly complex institutional environment.

• Experience designing, implementing, or managing a formal knowledge management or content governance program using knowledge management platforms, learning management systems, or AI-enabled tools.

• Experience using project management methodologies and tools (e.g., Microsoft Planner, Asana, or similar) to manage complex, multi-workstream initiatives.

• Experience designing and facilitating training programs or learning experiences for professional staff audiences.

• Experience leading organizational change initiatives, including stakeholder engagement and driving adoption of new processes or systems.

• Master's degree in Organizational Development, Industrial Engineering, Information Systems, Instructional Design, Knowledge Management, or a related discipline.

• Professional certifications such as Lean Six Sigma, Project Management Professional (PMP), Certified Change Management Professional (CCMP), Prosci Change Management Certification, Certified Knowledge Manager (CKM), or similar credentials.

Additional Application Materials Required:

For priority consideration, please include a cover letter and resume with your application.

Special Instructions to the Applicants:

The anticipated salary range for this position is $104,664 - $156,996. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants mustbe authorized towork for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation,you'llplay an integral role at one of the most impactful universities in the country.You'llbe met with opportunities to connect and collaborate with talented faculty, staff, and students across 12colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow,you'llwork alongside talented colleagues on complex projects that will challenge you and help you gain new skills,andyou'llhave countless rewarding experiences that go well beyond a paycheck.

Working at UCF has itsperks!UCF offers:

• Benefitpackages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Educationassistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive intoourTotal Rewards Calculator to discover the diverseselectionavailable to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitlystatedon the job posting, it is UCF's expectation that an employee of UCF willresidein Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.