Onsite Case Manager (58951)

About Capitol Bridge

Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. At Capitol Bridge, we believe meaningful change begins with understanding people. We partner with government and private organizations to improve customer service, streamline operations, and support clinical teams. Our approach is hands-on and collaborative. We take the time to listen, understand each challenge, and deliver solutions that create lasting impact.

Capitol Bridge is seeking a Case Manager to join our growing team! The Case Manager is a full-time position supporting an important project. The office is operational between the hours of 8:00am to 5pm, Monday to Friday.

Location: Columbia, SC

Pay and Benefits:

Base Rate: $20/hr

Medical, Dental, and Vision benefits available

401(k) available with company match

Paid holidays

Paid Vacation Time

Start Date: August 17, 2026

Job Responsibilities:

• Manage cases from initial intake through final review, ensuring accuracy, completeness, and compliance with program requirements.
• Review cases and supporting documentation for accuracy and completeness.
• Identify, research, and resolve discrepancies related to eligibility determinations, documentation, and financial records.
• Coordinate and manage the universal inbox, delegating and routing information appropriately.
• Communicate with clients and internal stakeholders to clarify information, request additional documentation, and provide case updates.
• Transfer and reconcile data between portals, systems, and internal tracking tools.
• Maintain accurate and organized case files, including client information, application materials, correspondence, and payment data.
• Track payments, refunds, and case outcomes to ensure alignment with internal records and program guidelines.
• Prepare reports, summaries, and documentation in accordance with contract, program, or agency requirements.
• Coordinate with other departments to support contract operations and workflow continuity.
• Stay current on program rules, policies, procedures, and regulatory requirements.
• Ensure compliance with internal protocols, ethical standards, and program security requirements.
• Participate in training and ongoing professional development.
• Perform other duties as assigned.

Qualifications and Experience

• High school diploma or equivalent required.
• Minimum of 1 year of experience in administrative, case management, financial, or office-based roles preferred.
• Strong organizational and time-management skills with the ability to manage multiple cases simultaneously.
• Exceptional attention to detail and accuracy.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Excellent interpersonal, written, and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Outlook, and SharePoint.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage shifting priorities
• Ability to handle confidential information with discretion and professionalism.
• Adherence to ethical business standards and compliance with program security requirements.
• Experience providing direct support or service to clients or customers is preferred
• Knowledgeable quality standards related to HIPAA compliance.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge LLC. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.