Onsite Team Lead (58954)

About Capitol Bridge

Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. At Capitol Bridge, we believe meaningful change begins with understanding people. We partner with government and private organizations to improve customer service, streamline operations, and support clinical teams. Our approach is hands-on and collaborative. We take the time to listen, understand each challenge, and deliver solutions that create lasting impact.

Capitol Bridge is seeking a Case Manager Team Lead to join our growing team! The Case Manager Team Lead is a full-time position supporting an important project. The office is operational between the hours of 8:00am to 5pm, Monday to Friday.

Location: Columbia, SC - On-site

Pay and Benefits:

Base Rate: $22/hr.

Medical, Dental, and Vision benefits available

401(k) available with company match

Paid holidays

Paid Vacation Time

Start Date: August 3, 2026

Job Responsibilities:

• Promote a positive, accountable, and professional team environment
• Lead by example in adherence to policies and performance standards
• Support team morale while maintaining operational expectations
• Encourage open communication and feedback from staff
• Monitor attendance, time-off compliance, and schedule adherence
• Address attendance concerns proactively with agents
• Serve as the first point of escalation for agent questions and issues
• Communicate updates, policy changes, and expectations clearly to staff
• Manage daily workflow distribution to ensure balanced workloads
• Monitor queue volumes (e.g., inbox/cases) and adjust assignments as needed
• Ensure timely case progression from intake through resolution
• Foster a culture of continuous improvement and accountability
• Prior leadership or supervisory experience
• Ability to coach, monitor performance, and provide real-time feedback
• Strong problem-solving and decision-making capabilities
• Ability to support operational goals and ensure compliance with policies
• Perform additional related duties as assigned.

The Ideal Candidate

• High school diploma or equivalent (required)
• Integrity
• Accountability
• Cooperative/Team Player
• Collaboration and communication skills
• Empathetic
• Adaptive
• Foster open communication

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge LLC. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.