Systems Engineer Consultant

First Citizens Bank
United States, North Carolina, Raleigh
100 East Tryon Road (Show on map)
Aug 21, 2026
Overview This position leads the development and support of the Bank's computing infrastructure. Serves as a technical resource in project planning, project management, problem resolution, and production support. Presents technical alternatives and solutions to management that are reliable, adaptable, and cost-effective. Serves as the team lead for assigned projects and initiatives. Performs activities fitting to area of expertise, which may include designing network or internet infrastructure, creating and implementing an enterprise management system, providing appropriate technical recommendations, tuning databases and applications, and data management. Responsibilities & Qualifications Duties & Responsibilities: Consultation - Provides consultative direction and technical advice relating to the Bank's operating systems, software, and hardware infrastructure. Supports all areas of Technology and Operations. Leads strategic designs, initiatives, and contributes to the analysis of new and existing Bank technologies. Technical Support - Leads new technologies spanning hardware platforms, different operating systems, and database management systems. Coordinates network communication and application and data integration methods for new technologies. Performs planning and documentation throughout support activities. Leads processes related to strategic designs and implementations, backup, recovery, data security, and other disaster recovery functions. Resolves complex technical problems and failures, and automates tasks for improved efficiencies. Project Management - Leads assigned technical projects ensuring accurate, timely, and quality delivery of project objectives. Guides the development and execution of project tasks. Technical Expertise - Maintains a strong knowledge base in order to effectively create and maintain strategic technology plans and to direct others on technical matters. Communicates effective and clear technical information across platforms. Position Specific Skills: Strong technical skills in areas such as Microsoft Family of Solutions, Unix, Linux, Customer Information Control System ("CICS"), Multiple Virtual Storage ("MVS"), Virtual Telecommunications Access Method ("VTAM"), mainframe job entry system ("JES"), Electronic Data Interchange ("EDI"), storage area network ("SAN"), WEB site support, Perl scripting and Common Gateway Interface ("CGI"), and Tivoli Knowledge of assembler language coding, Korn shell script, automation, and advanced debugging techniques Knowledge of database management systems such as DB2, SQL Server, and Oracle Ability to be on call 24 hours a day, 7 days a week Knowledge of middle-ware Strong scripting proficiency (powershell, perl, Javascript, python, etc) Strong proficiency in configuration management automation (Puppet, Ansible, chef, etc) Strong Proficiency in DevSecOps with Infrastructure as code Qualifications: Minimum Required Education and Experience: Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Systems engineer including systems programmer, scripting, troubleshooting Preferred Education:Bachelor's Degree Preferred Area of Study:Computer Science, Systems Engineering, Computer Information Systems, Preferred Area of Experience:Windows Server, RedHat Linux, AIX, Mainframe, Virtualization (VMware, KVM) Required Licenses or Certifications: Preferred Licenses or Certifications:Microsoft - IO;Red Hat - IO;VMware - IO;Mainframe - IO;Networking - IO Additional Information Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting 6+ years of hands-on experience with Dynatracein large enterprise environments (required) 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE Proven experience leading or supervising technical teams Strong expertise in: DynatraceOneAgentdeployment and configuration Smartscapetopology and service flow mapping Alerting, dashboards, and custom metrics/events Experience in financial services or other highly regulated industriespreferred Solid understanding of: Cloud platforms (AWS, Azure, or GCP) Microservices and containerized environments (Kubernetes, OpenShift) CI/CD pipelines and DevOps practices Strong analytical and problem-solving skills with a proactive mindset Preferred Qualifications Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification) Experience with Infrastructure as Code (Terraform, Ansible, etc.) Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus) Familiarity with scripting languages (Python, PowerShell, or Bash) Experience implementing AIOps or automation-driven monitoring strategies Key Competencies Leadership and team development Strategic thinking and execution Technical depth in observability platforms Communication and stakeholder management Problem-solving and decision-making under pressure Why Join Us Lead observability initiatives in a large-scale financial enterprise High impact role influencing platform reliability and customer experience Opportunity to shape long-term monitoring strategy and innovation Collaborative environment with strong executive visibility Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.