Ambulatory Program Assistant Coordinator (APAC) - Medical/ Surgical Subspecialty Clinics

Help patients overcome barriers to specialty care while becoming a trusted point of connection within UVA Health's HIV and Ryan White Programs.

This patient-facing coordination role supports individuals as they establish care, access essential resources, and navigate program eligibility. Working alongside physicians, nurse coordinators, and other multidisciplinary partners, the APAC combines compassionate service, healthcare coordination, and attention to socioeconomic needs to strengthen access to treatment and ongoing support.

Following successful onboarding and orientation, and after demonstrating sustained competency in the role, there may be an opportunity to work remotely one day per week.

The Role

As an Ambulatory Program Assistant Coordinator, you will play a critical role in helping newly established HIV patients enter care and connect with the resources available through the Ryan White Program. Your work will help create a more accessible and coordinated experience for patients with complex clinical and social needs.

An average day blends direct patient interaction, resource navigation, eligibility support, and close collaboration with the care team. You will work in a highly collaborative specialty environment where professionalism, organization, and thoughtful communication directly influence the patient experience.

Key responsibilities include:

• Meet with newly established HIV patients and help them navigate the process of entering care.

• Assess socioeconomic needs and identify appropriate case management support.

• Assist patients with Ryan White Program eligibility and enrollment.

• Coordinate with physicians, nurse coordinators, and other care team members to support access to treatment and services.

• Serve as a knowledgeable, patient-facing representative of the Ryan White Program.

• Help connect patients throughout Virginia with resources that support continuity of care.

• Contribute to a culture centered on collaboration, transparency, open communication, and excellent patient care.

Why UVA Health

At UVA Health, this position offers the opportunity to build specialized knowledge while supporting an important patient population with distinct clinical, socioeconomic, and care coordination needs. You will join a highly functional and supportive multidisciplinary team committed to accessible, professional, and patient-centered care.

What sets this opportunity apart:

• Meaningful patient impact: Help patients establish care, access resources, and navigate services that support treatment.

• Specialty expertise: Develop deeper knowledge of HIV care, infectious disease services, patient navigation, and the Ryan White Program.

• Collaborative practice: Work closely with physicians, nurse coordinators, and case management resources in an environment where team members support one another.

• Professional development: Learn from subject matter experts while expanding your capabilities in healthcare coordination and specialty ambulatory care.

• Connection to care across Virginia: Contribute to efforts that improve access to services for patients throughout the Commonwealth.

• Academic health system environment: Join an integrated health system that brings together patient care, medical research, education, and community engagement.

• Culture of excellence: Become part of an organization recognized for advanced specialty care, collaborative practice, innovation, and Magnet-recognized nursing excellence.

For a compassionate and organized professional with experience in case management, patient navigation, healthcare administration, social services, or multidisciplinary care coordination, this role provides a distinctive opportunity to combine operational expertise with purpose-driven patient advocacy.

Why People Love Living in Charlottesville

Charlottesville offers healthcare professionals an appealing balance of career opportunity, community, and quality of life. Located near the Blue Ridge Mountains, the area provides convenient access to hiking, scenic landscapes, and year-round outdoor recreation, along with a vibrant independent dining scene, arts and cultural attractions, local shopping, and University events. With both city neighborhoods and more relaxed surrounding communities, Charlottesville offers a variety of lifestyle options for individuals and families seeking a fulfilling place to live, work, and grow