Venue Director II - Audio Visual, Event Technology

Pinnacle Live
401(k)
United States, North Carolina, Charlotte
Aug 10, 2026
Description Venue Director II Join Pinnacle Live at the Omni Charlotte Hotel and be part of a dynamic team delivering exceptional event experiences while building a rewarding career in hospitality and event technology. Company Overview Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive. Job Summary The Venue Director II is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship. Essential Functions Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities. Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary Maintain inventory integrity ensuring quality, functionality, organization, security and availability Maintain a working knowledge of industry trends, tools and innovations Develop and maintain strong relationships with venue partners Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits Ensure timely payment of all payables Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs Provide Sales Managers the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills Provide technical support for events as necessary Delegate tasks effectively as required Comply with all safety protocols and standard operating procedures Supervisory Responsibilities Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Education & Experience High School Graduate or equivalent Five (5) years' management-level experience in the audio visual and/or hospitality industry preferred Demonstrated experience aligning team members behind common goals Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners) Required Skills & Knowledge Planning ability; able to prioritize Strong Technical aptitude Excellent organizational skills Demonstrated personnel management ability Strong Interpersonal skills Strong verbal and written communications skills Strong customer focus Strong team player orientation Strong attention to detail Professional appearance Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Demands Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit at a desk stand or walk for long periods, including up and down stairs consistently bend and stoop Use hands to hold, handle, or feel reach with hands and arms talk, hear and communicate. lift up to 50 pounds occassionally Benefits Performance based incentive plans on top of base salary Generous time off with PTO,holidaysand sick/personal days 401k with a contribution match Insurances; health, vision, dental and more Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.