Care Access Representative - UNC Endocrinology at Apex

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

This position supports the Endocrinology & Diabetes team, a medium-sized group that works closely together and are cross-trained across multiple clinics under shared leadership.

Work Environment & Expectations:

• Fast-paced, high-volume setting
• Heavy phone-based role (averaging 60-70 calls per day)
• Candidates should have some technical ability
• Experience with scheduling, EPIC, and medical terminology is strongly preferred

Summary:

The Care Access Representative serves as the first point of
contact for the patient community, staff, and physicians. This role assists in
the patient registration process by scheduling outpatient appointments,
entering patient information, and transferring calls to appropriate personnel
and coordinating communication between business units.

Responsibilities:
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
7. Complete other administrative work as needed

Other information:
Education Requirements:
* High school diploma or GED required; higher-level degree may satisfy this requirement.
Licensure/Certification Requirements:
Professional Experience Requirements:
* One (1) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: UNC Health Endocrinology at Apex

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Apex

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.