New

Director Application Development & Support

First Citizens Bank
United States, Arizona, Phoenix
100 East Tryon Road (Show on map)
Aug 23, 2026
Overview This position drives the development of cost-effective applications that address business needs while aligning with the Bank's long-term technology goals. Determines the needs of assigned business areas through partnership and strategic collaboration. Translates needs into functional projects and technological solutions. Oversees projects to produce effective results and to maximize the return on investment. Manages an annual budget, including forecasting, and develops a strong associate team. Ensures that short-term results lead to the achievement of long-term strategic objectives through personal leadership, direction, and technical expertise. Responsibilities & Qualifications Duties & Responsibilities: Business Strategy - Drives project strategy to align with wider organizational goals and initiatives. Develops business cases that illustrate the cost vs. benefits of proposed initiatives. Represents the interests of business partners and IT as a principal liaison and consultant. Business Support - Works closely with business partners and the Information Technology department to determine, address, and implement solutions for business needs. Ensures the reliability of deployed solutions by managing applications support and maintenance. Project Management - Leads the implementation of projects and enhancements for new and existing applications, including the technical delivery of enterprise-wide initiatives. Develops methods of measuring and monitoring performance, and conveys project results to the appropriate parties. Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Manages the performance, training, and evaluation of assigned staff. Maximizes team achievements by providing professional development. Position Specific Skills: Knowledge of information technology as it relates to managing development, principles, and practices Ability to manage and customize third party solutions Managing vendor relationships to escalate and ensure support of ongoing business Ability to develop short term and long term plans to support business needs Ability to assess, acquire and retain tor appropriately manage talent Qualifications: Minimum Required Education and Experience: Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Information Technology including application development, support roles, and management. Preferred Education: Preferred Area of Study: Preferred Area of Experience:Financial services with Integration of third party solutions in on premise and cloud environment Required Licenses or Certifications: Preferred Licenses or Certifications:Project Management Professional (PMP), Certified Agile Project Manager IAPM, PMI-ACP. - IO Additional Information Bachelor's Degree and 8 years of experience in Information Technology including application development, support roles, and management. OR High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management. 12+ years of progressive software engineering experience with at least 5+ years leading large engineering organizations Proven experience leading teams of 25+ engineers, architects, QA professionals, and engineering managers in a global delivery model Demonstrated success building and scaling custom-developed digital platforms rather than implementing commercial off-the-shelf solutions Experience leading technology modernization and digital transformation initiatives within complex enterprise environments Strongtrack recorddelivering large-scale web and mobile applications in regulated industries such as Banking, Financial Services, Insurance, Healthcare, or other highly controlled environments Hands-on understanding of modern software engineering, cloud-native patterns,DevSecOps, and distributed systems Experience managingfullsoftware development lifecycle including development, testing, release management, production support, and operational excellence Strong executive communication and stakeholder management skills Experienceoperatingin Agile delivery environments at enterprise scale Deep knowledge of secure software development practices and regulatory compliance frameworks Vendorcontractmanagement& strong negotiation skills Financial budgetdisciplineand forecast management Preferred Qualifications Commercial Banking, Treasury Management, Cash Management, Payments, Lending, or Financial Services domain experience Experience leading engineering teams supporting customer-facing digital banking platforms Experience working in cloud and hybrid-cloud environments Experience implementing accessibility standards and modern digital customer experience practices Prior experience managing globally distributed teams Technical Environment Experience with many of the following technologies is highly desirable: React.js, JavaScript, TypeScript leveraginganAPI-driven microservices architecturebackendon a containerized platform Red Hat OpenShift,RESTful APIs and event-driven architectures,Elasticsearch Modern automation, testing, deployment, and release pipelines,Enterprise-grade platform monitoring, logging, alerting, and performance management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.