Manager, Creator Operations & Influencer Marketing

Aquent is proud to partner with a leading global e-commerce enterprise that is revolutionizing the retail experience. This innovative company is dedicated to fostering a creator-centric culture and building its position as a content-to-commerce leader. Join a team that values entrepreneurial spirit and impactful contributions, where your work will directly shape the future of retail media and creator engagement.

This is an exceptional opportunity to step into a pivotal role, driving creator operations and shaping the future of retail media. As a key player, you will lead the execution of critical brand safety and creator care strategies for a cutting-edge retail media network. Your expertise will be instrumental in driving influencer campaigns, cultivating key supplier relationships, and fostering a thriving ecosystem for creators. You will make a significant impact by ensuring the highest level of service and support across all touchpoints, directly influencing the success of content-to-commerce initiatives and expanding the creator network.

What You'll Do

• Execute daily business operations for the creator and influencer channel, including iterative strategy and framework development, creator communications, and activation.
• Implement strategies focused on brand safety, customer care, and marketing operations, providing comprehensive white-glove service for creators.
• Forecast the economic impact of creator efforts, refining roadmaps based on a robust measurement framework and minimizing business risks.
• Proactively identify and mitigate potential issues and risks to brand reputation and/or platforms, developing and implementing preventative measures.
• Define success benchmarks for creator care and establish effective methods for measurement and tracking.
• Manage vendor relationships by overseeing performance metrics and identifying opportunities for collaboration and mutual growth.
• Collaborate closely with cross-functional teams to manage timelines, specifically with internal media network teams and suppliers.
• Approach all campaigns and processes with a member-first attitude.
• Work closely with product teams to understand product roadmaps and create comprehensive business plans that align with product launches and updates.

Required Qualifications

• A strong track record of driving collaborative success.
• Minimum 5+ years of work experience in a related area (e.g., Influencer Marketing/Advertising/Digital, Operations, or e-Commerce and retail).
• Established industry relationships and experience working with business and marketing leaders within client organizations, particularly across media, retail, and/or e-commerce.
• Effective communication skills - you are equally comfortable engaging with new potential partners, meeting them in person, and following up with a "make things happen" attitude.
• Highly organized and detail-oriented, with an eye towards building new processes and frameworks that enable efficiency and scalability.
• Builder mentality, demonstrating the ability to build programs from the ground up and self-start with minimal direction. Forward-thinking and skilled at building proactive strategic frameworks.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.