Patient Access Representative

Job Title: Patient Access Representative

Location: Newark Beth Israel Medical Ctr

Department Name: Cancer Center

Req #: 0000262006

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Access Representative provides professional and compassionate service to patients and families while completing registration, insurance verification, financial clearance, and front-desk responsibilities.

To be considered for this opportunity, you must have:

Required:

• High School Diploma required

Preferred:

• Healthcare registration or customer-service experience preferred.
• Experience with electronic medical records, such as Epic, preferred.
• Strong communication, organization, computer, and customer-service skills.
• Ability to multitask in a fast-paced healthcare environment.

As a Patient Access Representative, a typical day might include:

• Greet and assist patients and visitors professionally.
• Complete pre and patient registration and verify demographic and insurance information.
• Obtain referrals, authorizations, physician orders, medical records, and required documentation.
• Collect copayments, deductibles, and outstanding balances.
• Conduct reminder phone calls
• Scan insurance cards, identification, and related documents into the electronic medical record.
• Answer telephone calls and direct patient questions to the appropriate team member.
• Coordinate with clinical and financial teams to support timely patient care.
• Assist patient with Uber rides
• Maintain accurate records and protect patient confidentiality in accordance with HIPAA.
• Participate in departmental meetings, training, and patient-experience initiatives.
• Perform other duties as assigned.

This role might be for you if:

• You thrive in a fast-paced environment, balancing multiple priorities while maintaining exceptional attention to detail.
• You have strong customer service skills.
• You have an understanding of patient access or have previously worked in a hospital setting.

Other Things to Know:
This job description outlines the core responsibilities of the role, but it's not meant to cover every task you may take on. As with any dynamic organization, duties may shift over time based on team needs and priorities-and we're looking for someone who's flexible and ready to grow with us.

Why You'll Love Working Here:
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)a
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities
• ...and more!