Pharmacy Technician

Aquent is proud to partner with a leading organization dedicated to enhancing community well-being through accessible and efficient healthcare services. This organization plays a crucial role in ensuring individuals receive the essential support they need to live healthier lives, fostering a healthier future for all. By joining this team, you will be part of a mission that directly impacts patient care and operational excellence, contributing to the seamless delivery of vital services that empower communities.

Are you a detail-oriented and compassionate individual ready to make a tangible difference in patient lives every day? This pivotal role places you at the very heart of medication fulfillment, ensuring individuals receive their essential prescriptions accurately and promptly. Your precision and commitment will directly contribute to patient satisfaction and the smooth operation of vital health services, empowering communities and driving the success of essential health initiatives.

What You'll Do

• Process prescription exceptions, including resolving claim rejects and conducting outreach to members and physicians to ensure smooth medication delivery.
• Accurately enter member demographics and prescription information into the data processing system, maintaining the highest standards of data integrity.
• Investigate and efficiently resolve rejected insurance billing issues, and address escalated member concerns with professionalism and empathy.
• Serve as a critical link in patient care by escalating complex prescription-related questions to a Pharmacist for expert interpretation or providing clear guidance on processing.
• Engage with patients and physicians through inbound and/or outbound calls, providing essential support and facilitating clear communication.
• Perform additional duties as assigned to bolster the overall efficiency and effectiveness of the medication fulfillment process.

Must-Have Qualifications

• High School diploma or equivalent.
• 2-4 years of hands-on experience in a similar role.
• Current Pharmacy Registration and Certification as required by the state of operation.
• A valid Pharmacy Technician Trainee License or Pharmacy Technician License for the state of operation.
• Proficiency in basic computer skills.
• Authorization to work in the United States.
• No requirement for sponsorship of any kind for the duration of the assignment.
• Ability to work on a W-2 basis; C2C or 1099 is not permitted for this position.
• Availability to work 8-10 hour shifts between 7:00 AM - 6:30 PM, Monday - Friday.