Associate ServiceNow Administrator

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Provides support for definition/refinement of business requirements and for quality assurance/acceptance testing efforts
• Designs, develops, tests and debugs software components of limited complexity
• Provides implementation, production and upgrade support for software components of low complexity
• May act as supporting liaison between the application team and the user community, responsible for facilitating communications, coordinating system enhancements, and providing production support.
• Works with user community to define business requirements in sufficient detail and define business use cases that systems configuration, development/enhancement, and/or Operations activities can be pursued.
• Develops both internal IT and user documentation.

Preferred Qualifications:

• Experience in IT support, application administration, system administration, or ServiceNow; related education or equivalent experience preferred.
• Assist with Service Catalog item builds and maintenance, including variables, approvals, workflows, and fulfillment configurations.
• Provide general ServiceNow administration and troubleshooting, including users, groups, roles, access, permissions, forms, lists, and basic platform issues.
• Support testing, documentation, platform enhancements, and incident/request resolution while developing knowledge of ITSM, ServiceNow configuration, scripting, integrations, and automation.
• ServiceNow Certified System Administrator (CSA) preferred
• This is an Onsite position in Albuquerque, NM.

Qualifications:

• Associate Degree
• 0-2 years of experience in IT. Associates Degree required, 3 years additional experience can be substituted in lieu of degree

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.