Senior Customer Account Rep - Aerospace

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Parker Meggitt, a recent addition to Parker Hannifin, is a global leader in the Commercial and Military Aerospace markets, specializing in a wide range of products including fire and smoke detection systems, extinguishing systems, bleed air overheat detection systems, actuators, rudder pedal assemblies, pumps, fuel gauging systems, and high-temperature cables. Located in Simi Valley, CA, this site is within the Fire Safety & Power Systems Division (FSPSD) and is a key supplier in select energy markets, particularly in nuclear gas analyzers and nuclear containment vessel penetration cables. We work directly with some of the largest aerospace companies in the world, including Airbus, Boeing, Embraer, and Lockheed Martin, among others.

Customer Account Rep, Sr

Position Summary:

The Senior Customer Account Representatives will manage a variety of Meggitt customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to inquiries, and joining with the planning team to accurately forecast demand. By utilizing the Meggitt High Performance System, the Senior Customer Account Representative will serve as the primary interface for a variety of Meggitt customers, responsible for ensuring the most efficient and positive relationship with Meggitt's customers, while enabling level-loading of production and expeditious resolution of customer assertions. They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support.

Responsibilities:

• Manage a portfolio of customer accounts, including LTA contract customers and other strategic or bespoke accounts, ensuring high levels of service, accuracy, and complete responsiveness.
• Act as a contracts administrator for assigned customers by supporting contract review activities, order validation, pricing accuracy, terms and conditions alignment, and customer communications.
• Receive, review, validate, and enter customer purchase orders into the enterprise resource planning (ERP) system, ensuring all required information is accurate before order acknowledgment.
• Ensure purchase orders, quotations, pricing, delivery dates, terms and conditions, quantities, and contract requirements are reviewed and agreed with appropriate internal stakeholders prior to customer response.
• Formally acknowledge purchase orders with customers once internal approvals and validations have been completed.
• Serve as the voice of the customer within the business, ensuring customer orders, enquiries, concerns, and escalations are addressed in a timely and professional manner.
• Coordinate with internal functions including Commercial, Finance, Trade Compliance, Operations, Administration, and shared service teams to ensure customer requirements can be fulfilled in accordance with business policies and contractual obligations.
• Support Strategic Account Managers and commercial teams with customer knowledge, existing account insights, new business opportunities, and bid-related activities as required.
• Deliver customer quotations for spares, repairs, and miscellaneous requirements, coordinating with functional leaders to resolve questions through to order placement or opportunity closure.
• Manage and monitor customer portals to ensure pricing, quantities, lead times, and contract terms are accurate, acceptable, and aligned with delegated authority from Finance, Commercial, Operations, and other functional leaders.
• Utilize business systems including ERP, CRM, customer portals, workflow tools, and reporting platforms to receive, review, respond to, and book customer orders efficiently.
• Support monthly and annual forecasting activities by providing insight based on historical sales, customer demand trends, order activity, and known customer requirements.
• Track, review, and reconcile internal and external customer scorecards, including verification of the performance metrics by which Parker Meggitt is measured.
• Work directly with Finance and shared service teams to manage accounts receivable, resolve invoice or payment disputes, and support cash collection activities.
• Resolve customer complaints and disputes, including those related to warranty, delivery, pricing, quantity, or order discrepancies, while protecting the interests of Parker Meggitt and maintaining strong customer relationships.
• Escalate issues appropriately to the relevant leadership when matters require additional support, decision-making, or risk review.
• Maintain awareness of applicable legislation, compliance requirements, and Parker Meggitt internal policies, completing required training and applying relevant guidance in day-to-day customer account activity.
• Ensure all internal and external communications are timely, accurate, professional, and aligned with Parker Meggitt standards.

Qualifications:

• Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
• Ability to understand and follow specific instructions and procedures
• Ability to gather data, to compile information, and prepare reports
• Strong verbal and written communication skills
• Presentation skills
• Ability to influence stakeholders
• Excellent customer service orientation
• Track record of building and maintaining customer/client relationships
• Well-organized, detail-oriented, and ability to multi-task
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Strong prioritization skills
• Ability to visualize and plan objectives and goals strategically
• Conflict management skills
• Decision making skills

Education: High School Diploma/Equivalent and work experience that will allow successful performance of job expectations

Preferred: Bachelor's Degree and equivalent industry experience

Years Experience: 4-6 years of experience in customer account management or similar. Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $29.8/hr to $49.65/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.