Supervisor Operations

Summary of Position:

Help lead a patient-centered primary care practice where teamwork, operational excellence, and exceptional service come together.

MedStar Shah Primary Care in Crofton, Maryland, is seeking an organized, resourceful, and service-drivenPractice Operations Supervisor to support the daily management of the practice. In this role, you will partner closely with the Practice Administrator, physicians, and staff to promote efficient operations, develop a strong team, optimize patient flow, and ensure patients receive high-quality, coordinated care.

This is an excellent opportunity for an experienced healthcare professional who enjoys developing employees, solving operational challenges, supporting physicians, and keeping a busy medical practice running smoothly.

Primary Duties and Responsibilities:

• Assist with overseeing daily practice operations, patient and provider flow, schedule capacity, and the delivery of efficient, high-quality care.
• Support the recruitment, orientation, training, coaching, and development of staff in partnership with the Practice Administrator.
• Proactively identify and resolve operational concerns while communicating essential information to physicians, staff, and leadership.
• Monitor front-end billing activities, including authorizations, fee tickets, charge audits, collections, and daily deposit documentation, to support accurate and timely reimbursement.
• Maintain compliance with organizational policies, mandatory training requirements, healthcare regulations, and CPT and ICD coding standards.
• Coordinate facilities, equipment, and other practice resources to provide a safe, organized, and productive environment for patients, physicians, and staff.

Minimal Qualifications:

• High school diploma or GED required.
• Bachelor's degree preferred.
• Three to four years of progressively responsible experience in a healthcare setting required.
• Experience working directly with physicians required.
• Knowledge of healthcare operations, billing processes, and CPT and ICD coding regulations.
• Strong organizational, interpersonal, problem-solving, and written and verbal communication skills.
• Ability to coach employees, manage competing priorities, resolve concerns, and support a fast-paced practice environment.