Health Information Management Services Coordinator IV

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition.

PRIMARY FUNCTION:

To effectivelyfacilitateand manage the development, review, approval and maintenance of forms (ChartandAdministrative)in accordance withChristiana Care's Forms Management Policy. Collaborate with clinical, operational and technical stakeholders to implement new and revised forms for use in patient care workflows, Serve as coordinator of Forms Committee meetings, handling agenda setting and resource management.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Collaborate withsponsors to ensuredevelopment, design, review andapprovalof chartandadministrativeforms accordingto Christiana Care's Forms Management Policy.

• Initiatesform revisionson a triannual basis,or asidentifiedbyform sponsor or designee,andmeet changes in documentation standards (Chart, Health Literacy, etc.).

• Servesas a main resource to theForms Management Committee (FMC).Coordinate FMC agendas;maintainand utilize FMCSharepointSite to notify members and sponsors of upcoming meetings andpreservemeeting history for reference and continuity.

• Worksin cooperation withMedicalRecord Integrity Committee,Patient Education group, Risk Management,Department of Language Services,and the Privacy Office to ensureappropriate reviewof patient related documentation.

• Worksin cooperation withIT and forms vendors toappropriatelypublish andmaintainForms Systemfor systemwide end user access.

• Servesas FormsSystemcontentmanagertofacilitatethe design, loading,testingand production of forms into FOD in coordinationwith the sponsor, Nursing Resources Staff, thevendorand IT.

• Serves asthe FormsWorkflowApplicationAdministrator to usher and track form requeststhrough the Forms Management process.Suggest workflow modifications when necessary.

• Maintainsa computerized spreadsheetof patientcaredocumentation,administrative and informationalformswhichserveas a master resource of relevant informationpertaining toeach item (form/product number, sponsor, locations used, source, etc.)Ensures that each form is assigned to a unique form number identifier.

• Demonstratescompliance withChristianaCare and departmental policies, procedures and mandatory education requirements including but not limited to safety, infection control,attendanceand dress code.

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Frequent contact withhealth care providers and administrators, department managers, and other employees from a wide range of hospital and subsidiary activities.

DIRECTION/SUPERVISION OF OTHERS:

N/A

DIRECTION/SUPERVISION RECEIVED:

Forms System Manager

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Associates degree in Business Administrationor Health Information Management, preferred or relevant equivalent experience.

3 - 5 years of experience with patient care documentation tools.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• Knowledge of medical terminology and healthcare documentation standards, including patient care, health literacy, and regulatory requirements.

• Knowledge of forms management principles, document control processes, and lifecycle governance (development, review, approval, revision, and retirement).

• Knowledge of Health Information Management (HIM) practices, including documentation integrity, medical record standards, and compliance requirements.

• Knowledge of organizational structure and governance frameworks, with the ability to identify and engage appropriate stakeholders, sponsors, and committees for review and approval processes.

• Knowledge of organizational policies and procedures, particularly those related to forms management, patient documentation, privacy, and risk management.

• Ability to coordinate and collaborate effectively with cross-functional teams, including HIM, Nursing Development and Education, Risk Management, Privacy Office, Language Services, IT, Corporate Communications, and external vendors.

• Proficiency in Microsoft Office applications (e.g., Word, Access, Excel, SharePoint) and ability to manage committee materials and records.

• Experience managing or supporting content within electronic forms systems, document repositories, or workflow applications.

• Ability to administer processes, including tracking requests, ensuring timely progression through approval stages, and recommending process improvements.

• Strong organizational and project management skills, with the ability to manage multiple concurrent initiatives, maintain detailed records, and meet deadlines in a fast-paced environment.

• Exceptional attention to detail, particularly in reviewing, standardizing, and maintaining accurate documentation and form metadata (e.g., numbering, ownership, usage locations).

• Excellent verbal and written communication skills, with the ability to clearly convey complex requirements and collaborate with stakeholders at all levels of the organization.

• Demonstrated ability to facilitate meetings, coordinate agendas, and maintain documentation for committees or governance groups.

PHYSICAL DEMANDS:

Sitting for long periods of time and utilizing a computer. Repetitive hand motions.

WORKING CONDITIONS:

Routine Office Environment. Frequent deadline situations requiring the incumbent to work under pressure.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/