UKG Scheduling Systems Analyst

Partnering with Aquent, a pioneering company at the forefront of revolutionizing transportation through innovative autonomous technology is seeking a talented systems professional to elevate their workforce management capabilities. In this critical role, you will have a direct, transformative impact on the efficiency and reliability of operational teams building the future of mobility. By translating complex operational needs into robust system configurations, you will ensure seamless automatic schedule generation, empowering a dynamic workforce to deliver exceptional, groundbreaking service to the world.

What You'll Do

In this dynamic role, you will be the driving force behind optimizing scheduling systems to support a rapidly growing, cutting-edge operation. You will collaborate closely with cross-functional teams to ensure technology seamlessly aligns with real-world operational demands. Your day-to-day responsibilities will include:

• Reviewing and analyzing existing scheduling configurations to identify gaps, inefficiencies, and optimization opportunities.
• Collaborating with workforce management teammates and schedulers to translate operational requirements into actionable system configurations.
• Evaluating and implementing scheduling methods, settings, patterns, shift assignments, templates, and rules.
• Configuring, testing, and validating system changes, collaborating with stakeholders to refine configurations.
• Gathering operational requirements and translating them into precise configuration recommendations or functional specifications.
• Documenting configuration decisions, testing results, and recommendations to ensure system maintainability.
• Applying workforce forecasts and capacity plans to ensure configurations accurately consume demand data.
• Analyzing scheduling outcomes, identifying trends, and exporting data to Google Sheets and Excel for targeted operational analysis.

What You'll Bring

• 3 to 5 years of hands-on experience configuring, optimizing, or administering UKG Pro Workforce Management (UKG Dimensions) Advanced Scheduling, with a focus on system configuration and setup.
• Proven track record of evaluating scheduling configurations, identifying inefficiencies, implementing changes, and validating test results.
• Experience translating complex operational workforce requirements into technical system configurations or functional specifications.
• Working knowledge of workforce forecasting and capacity planning concepts, including how forecasted demand data integrates with UKG to generate automated schedules.
• 3 to 5 years of total experience in workforce management, scheduling systems analysis, or operations analysis.
• Strong analytical and problem-solving skills with meticulous attention to detail and data accuracy.
• Exceptional communication and collaboration skills, with the ability to bridge business needs between schedulers, workforce management, and technical stakeholders.
• Bachelor's or Master's degree in Data Science, Operations Research, Engineering, Business, or a related field, or equivalent practical experience.

Nice-to-Have Qualifications

• Experience with workforce management platforms in 24/7, service-based, fleet operations, or contact center environments.
• Familiarity with adjacent workforce management systems or integrations, such as NICE WFM.