Residential Growth Manager

Optimum Communications Inc.
United States, Texas, Georgetown
Sep 08, 2026
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary The Residential Growth Manager (RGM) is responsible for driving sustainable growth across assigned residential communities. Their work begins as Optimum service becomes available in targeted growth areas and continues throughout the sales lifecycle. As the central point of coordination, the RGM connects teams, resources, and market insights around the needs of each community - creating greater synergy across our teams while helping Optimum grow and deliver a simpler, more consistent customer experience. Responsibilities Knowing the Community Drive penetration and subscriber growth across assigned communities, using performance trends, move-in activity, and other key measures to identify gaps and determine where action is needed. Document and communicate competitive activity, including fiber overbuilds, competitor offers, and new providers, and use those insights to develop competitive community growth initiatives. Maintain an on-the-ground understanding of service availability, community activity, and local conditions that may impact sales execution. Flag discrepancies or readiness concerns to the appropriate teams. Provide recurring updates to leadership on community performance, forecasts, competitors, and growth activity based on reporting cadences established by your direct manager. Building the Growth Plan Partner with the Business Development team to support the transition from construction readiness to local field execution. The RGM will focus on community-level penetration and engage execution teams to drive sales growth. Translate community and market insights into targeted growth initiatives, aligning tactics and resources to the needs of each community. Uncover key demographic and lifestyle insights, competitive activity, suggested offers, messaging, and tools to equip local engagement teams during the launch of newly serviceable communities. Bringing the Right Teams Together Maintain local relationships with HOAs, property managers, and on-site sales/leasing teams to support growth efforts and address issues that could impact brand perception or the customer experience. Lead coordinated action plans with other team leaders to address community needs, performance gaps, and growth opportunities. Maintain an ongoing understanding of how Direct Sales, New Build Sales, Field Services, Marketing, Events, ecommerce, and Outbound support each community. Leverage and engage each channel to drive penetration and ensure a positive customer experience. Partner with Marketing and Events on custom messaging, collateral, activations, grand openings, and resident engagement. Maximize Optimum's visibility within assigned communities by securing available branding opportunities, including community websites, resident group pages, bulletin boards, and move-in materials. Own community-level referral program performance, partnering with supporting teams to increase awareness, adoption, participation, leads, and conversion. How Success Is Measured Achievement of residential penetration targets Subscriber and net-add growth Growth in newly launched and underperforming communities Referral program participation and conversion Effectiveness of community growth initiatives Response to competitive activity and market opportunities Qualifications 3+ years of experience in account management, business development, or outside sales - telecommunications, cable, homebuilding, or real estate industry experience strongly preferred. Demonstrated experience building and maintaining relationships with HOAs, property management companies, builders, or developers. Proven ability to manage a portfolio of accounts/relationships simultaneously across different stages of maturity. Strong cross-functional collaboration skills; comfortable partnering across sales, marketing, and operations teams. Excellent relationship-building and written/verbal communication skills. Strategic mindset with ability to develop and execute account plans with minimal day-to-day oversight. Valid driver's license and reliable transportation; ability to travel within OMS territory. Bachelor's degree in Business, Marketing, or related field preferred. At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.