Assistant Director

Position Number: 40033207

Payroll Title: FINANCIAL AID SUPV 1 (004530)

Job Code: 004530

Job Open Date: 9/16/26

Application Review Begins: 10/1/26

Department Code (Name): FINC (FINANCIAL AID OFFICE - Operation)

Percentage of Time: 100%

Union Code (Name): 99 Non-Represented

Employee Class (Appointment Type): Staff: Career

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: Grade 20

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $67,700 to $84,464/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $67,700 to $118,500/year.

Work Location: 2101Z SAASB

Working Days and Hours: Monday - Friday, 8AM - 5PM

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid (Both UC & Non-UC locations)

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

The Office of Financial Aid and Scholarships plays an integral role in assisting UCSB students achieve their higher educational goals. Our office oversees and disburses approximately $400 million in student aid to over 16,000 students annually at UCSB. We work closely together in a fast-paced, detail-oriented environment, dedicated to supporting the mission of our Office and the University. OFAS Mission Statement: The University of California, Santa Barbara Office of Financial Aid and Scholarships provides students with the financial resources and related services necessary to achieve their educational goals. We are committed to providing accurate, user-friendly, responsive, and respectful service to students and their families. We administer federal, state, and university aid and scholarship programs in accordance with applicable policies and regulations while striving to be an innovative and service-minded department.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

Supervises staff in the Advisor unit. Responsible for annual performance evaluations; recommends merit salary increases; takes action in response to complaints and resolves grievances; trains subordinates and student staff; assigns tasks and monitors the quality and completeness of assigned work; establishes daily and weekly work schedules. As part of the management team, participates in the overall planning, development, implementation and coordination of all phases of the federal, state and university financial aid programs. Works with staff to ensure that services are delivered to students within the parameters of the federal, state, and university regulations. Maintains fluency in the business rules of our software programs as they apply to internal applications as well as to external exports. Oversees staff's coordination and administration of the major aid programs like Athletic/ University Scholarships, Undergraduate Resource Reporting, and Education Abroad Program) as well as a number of minor programs (Consortiums, Teacher Education Program, and UCDC that interact with and affect aid eligibility. Responsible for developing processes and procedures that insures the efficiency of financial aid delivery to students including participating in decisions on staffing levels and major purchases for the units. Resolves student appeals and has authority to make exceptions. Participates in the overall planning and administration of financial aid office including the establishment of office policies and procedures. Represents the financial aid office and the University of California, Santa Barbara in the absence of the Director. Represents that financial aid office in presentations to prospective, new, and continuing UCSB students and their families.

Required Qualifications:

• Bachelor's Degree in related area and / or equivalent experience / training
• Two years financial aid experience, extensive financial aid knowledge, strong analytical and communication skills, supervisory experience, knowledge of campus policy and regulations, and ability to analyze and interpret data
• Less than 1 year Experience using complex databases
• Less than 1 year Demonstrated strong communication skills and ability to work with frequent interruptions while paying close attention to detail.

Preferred Qualifications:

• Master's Degree in related area and / or equivalent experience / training

Special Conditions of Employment:

• Satisfactory criminal history background check
• Position is funded by federal contract/sub-contract and requires E-Verify check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

"Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

• 25% Managerial Planning and Administration - Serves as a member of the senior management team of the Office of Financial Aid and Scholarships. Contributes to the overall strategic planning, development, implementation, and evaluation of all activities and services associated with a complex, dynamic organization which assists approximately 17,000 students and their Job Standards and disburses approximately $400 million annually. Maintains a comprehensive working knowledge of all federal, state, system wide and institutional programs administered by the Office of Financial Aid and Scholarships. Collaborate with other senior managers to plan and administer annual (6-month) staff Need Analysis Cycle training program that covers all federal, state and university regulatory changes. Represents the Office of Financial Aid and Scholarships in the absence of the Director or Associate Director. Works in tandem with other members of management team to resolve complex student issues and concerns. Helps ensure the department remains in compliance with federal, state and university regulations through oversight of programs, researching and responding to constantly changing regulation and interpreting policy.

• 20% Staff Supervision and Training - Supervises and supports a team of up to five financial aid professionals, recruiting, hiring, training and setting performance standards and expectations. Conducts ongoing evaluations of employee performance and facilitates staff training needs. provides clear and accurate oral and written communication while maintaining an environment that promotes cooperation among all staff members. Assigns workload, and communicates office policies and procedures. Resolves student aid issues requiring managerial review referred by staff or other university administrators. Compiles documentation to substantiate policy exceptions, ensuring compliance with federal, state and institutional regulations. Maintains a comprehensive understanding of the rules and regulations governing federal, state and university aid programs, as well as university policies and procedures to ensure adherence. Serves as a resource for staff and keeps an up to date policy manual of procedures.

• 10% Web & Systems Testing, Maintenance & Communication - Develops and maintains all web services for students, Job Standards, and other external customers. Ensures that these mediums accurately reflect current applicable federal, state, and institutional regulations and policies. Collaborates with SIS&T, programming staff and campus departments in developing and contributing to the UCSB Financial Aid Office web site. Trouble shoots web-based problems and makes suggestions to technical staff for solutions. Implements new technologies and strategies that can more effectively communicate with students.

• 40% Student aid Programs - Oversees and supervises the staff responsible for administering federal, state and institutional financial aid programs, enursing compliance with all relevant policies and regulations. Serves as the primary contact for external agencies and works with staff and systems teams to implement necessary updates to federal, state and institutional financial aid programs, ensuring timely disbursements. Supervises monthly and annual reconciliation processes for federal, state, and institutional aid programs and guides staff in identifying solutions pending issues to ensure all accounts are properly reconciled. researches and analyzes student loan borrowing trends and data to contribute to the development of financial literacy and default prevention programs. Participate sin statewide workgroups and discussions on financial aid matters. Develops processes and procedures to ensure the efficiency of financial aid delivery, including decisions on staffing levels and major purchases. resolves student appeals and exercises authority to make exceptions as needed. Contributes to the overall planning and administration of the financial aid office, including the establishment of office policies and procedures.

• 5% Workshops/Committees - Conducts workshops for student groups, campus departments, and for organizations outside of the University. Participates on ad hoc committees that review current department policies and procedures and recommend changes to management. Actively participates in various weekly staff meetings by providing feedback and making recommendations for improved office procedures.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Reasonable Accommodations:

The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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