Senior Director, Infrastructure & Operations

The Senior Director, Infrastructure & Operations is accountable for the company's global technology infrastructure, workplace technology and operational technology services, ensuring employees and business operations have reliable, secure and high-performing technology services wherever they operate.

Reporting directly to the CIO, this leader owns the strategy and lifecycle of the company's core infrastructure capabilities, including data centers and hosting, cloud infrastructure services, networks and connectivity, end-user computing and associated operational services. The role develops multi-year modernization roadmaps that improve resilience, simplify the technology estate, reduce technical debt and optimize cost.

A key part of the organization is End-User Computing, led by a Director responsible for the employee computing environment, including laptops and other endpoint technologies, workplace technology services, and key strategic relationships such as Microsoft. The Senior Director ensures these services provide an effective, modern and consistent digital employee experience across the global organization.

The role is also accountable for Technology operations and service delivery, including teams responsible for service requests, incidents, major incident management and the effective operation of core IT service management processes. This includes establishing service standards, improving responsiveness and user experience, and using automation, analytics and emerging technologies to increase operational efficiency.

The Senior Director will define the company's approach to managed services and strategic infrastructure partners, determining where capabilities should be delivered internally versus through external providers and holding suppliers accountable for service quality, performance, cost and continuous improvement.

Success requires close partnership with Cybersecurity, ERP & Platforms, Enterprise Applications, AI & Data and Enterprise Architecture. As a member of the CIO's senior leadership team, the Senior Director will contribute to enterprise technology strategy, investment priorities, operational resilience, transformation and organizational performance.