Product Analyst

Product Analyst

See What We're All About

As one of the nation's largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family-not the kind you see once a year, but the kind you count on every day.

We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need-fast and securely. As Parts Town Home, we're part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.

First and foremost, we're looking for people who live our core values and prioritize customer service-that's key. But we also value enthusiasm, integrity, and the courage to embrace change-all while keeping safety at the heart of everything we do.

We're interested in passionate people with fresh ideas from different backgrounds. That's what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members.

We're proud to be recognized for our growth and innovation, and we're always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand. If that sounds like you, let's talk-Apply Today!

The Job at a Glance

We are a growing, dynamic company with a dedicated team of eCommerce professionals looking for a highly motivated Product Analyst to join our UX team as we continue to grow our B2C eCommerce business across our four brands (fix.com, partselect.com, ereplacementparts.com, and genuinereplacementparts.com).

In this role, you will use customer behavior, product data, and testing insights to improve search, merchandising, product discovery, and the overall shopping experience. You'll build dashboards, identify opportunities across product relevance, compatibility, content, assortment, and catalog quality, and lead cross-functional initiatives that increase conversion, revenue, and customer satisfaction while reducing returns.

A Typical Day

• Analyzing search, customer behavior, conversion, and revenue performance; maintain dashboards and communicate recommendations.
• Improving search relevance and product discovery through synonyms, keyword rules, redirects, attributes, compatibility data, and ranking adjustments.
• Developing merchandising strategies for search results, category pages, recommendations, promotions, and seasonal campaigns.
• Monitoring catalog quality, product content, pricing, availability, and compatibility to improve the customer experience and reduce returns.
• Using customer feedback, Hotjar, NPS, and A/B testing to identify friction and evaluate improvements.
• Partnering with IT, Product, Marketing, UX, and Business Development to implement improvements and communicate product launches.
• Managing assortment-planning, expansion, and OEM opportunities.

To Land This Opportunity

• You have experience with product master data management.
• You have a strong knowledge of Excel and analytical skills
• You are passionate and have a strong desire to learn and utilize Python and SQL
• Bonus points if you have experience with Ecommerce platform's back office or PIM system
• You're an all-star communicator and are fluent in English (both written and verbal)
• This is a 100% remote position.
• You live in one of these states: Florida, Georgia, or Texas

Key Skills & Attributes for Success

• You have strong analytical, problem-solving, and systems analysis skills.
• You can translate ad-hoc data requests into clear reporting deliverables using multiple data sources.
• You have strong written and verbal communication skills.
• You are organized, detail-oriented, and comfortable documenting processes and reporting requirements.

At Encompass, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The annual salary range for this role is based on including but not limited to qualifications, experience, equipment, and geographical location. Encompass is a pay for performance-company. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid holidays, paid parental leave, and professional development opportunities.

Encompass Supply Chain Solutions, LLC, welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.