Microsoft 365 Platform Engineer

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Microsoft 365 Platform Engineer, and find your superpower. We need you!

We want to find an innovative, adaptable, and results-oriented Microsoft 365 Platform Engineer for our Digital Workplace Services team. This position can be located in Waltham, MA, Brooklyn, NY, Hicksville, NY, or Syracuse, NY (candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our Technology & Innovation organization, we want to hear from you!

As Microsoft 365 Platform Engineer, you'll provide strategic and technical leadership for Microsoft 365 Content, Collaboration, Digital Productivity, and emerging AI-enabled workplace capabilities within the Digital Workplace Services organization. You'll work closely with vendors, partners, operations teams, architects, and project delivery teams to drive both short-term service improvements and long-term platform strategy across Microsoft 365 technologies including SharePoint Online, Teams, Exchange Online, Power Platform, Microsoft Copilot, and related collaboration services.

You'll interface with key stakeholders across Information Technology and the National Grid business to define, communicate, document, and engineer scalable, secure, and user-centric solutions. You'll also partner with Operations teams on complex incidents and escalated issues while also driving platform modernization, automation, governance, and adoption initiatives. Key responsibilities include the following:

• Serve as a technical lead across the Microsoft 365 ecosystem, with deep expertise in one or more core collaboration services and the ability to work effectively across related digital workplace technologies including SharePoint Online, Exchange Online, Teams, OneDrive, Power Platform, Microsoft Graph, Copilot, and related Microsoft 365 services.
• Lead the design, engineering, implementation, and lifecycle management of Microsoft 365 services and strategic initiatives within the Content and Collaboration portfolio.
• Drive engineering decisions and platform roadmaps that balance current business needs with long-term strategic objectives, technical debt reduction, security, scalability, and operational supportability.
• Partner closely with Architecture, Product Owners, Engineering Managers, Security, Operations, and delivery teams to provide a secure, reliable, and world-class end-user experience.
• Evaluate emerging technologies, industry trends, and Microsoft roadmap capabilities, providing recommendations for platform modernization, automation, AI enablement, and continuous improvement.
• Design and implement automation solutions utilizing Microsoft Graph, Power Platform, scripting, APIs, and related technologies to improve operational efficiency and user experience.
• Provide technical leadership and troubleshooting support for complex platform issues, serving as an escalation point for critical incidents and service disruptions.
• Develop and maintain strong working relationships with vendors, business stakeholders, technology leaders, and strategic partners.
• Establish and maintain engineering standards, architectural patterns, operational procedures, documentation, and governance practices.
• Promote and support Microsoft 365 adoption through technical guidance, communications, training materials, and engagement with Business Enablement teams.
• Ensure solutions align with enterprise security, compliance, information governance, and data protection requirements.
• Support the introduction and adoption of emerging Microsoft capabilities including Copilot, AI-powered productivity services, automation platforms, and future digital workplace technologies.
• Collaborate with Operations teams to ensure successful service transition, operational readiness, knowledge transfer, and continual service improvement utilizing ITIL and established engineering practices.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent relevant professional experience.
• 5+ years of experience supporting or engineering Microsoft 365 collaboration platforms in an enterprise environment.
• Experience with Microsoft 365 technologies including SharePoint Online, Teams, Exchange Online, OneDrive, and with exposure to Power Platform or related automation capabilities.
• Experience with PowerShell or comparable scripting, API integration, or platform automation technologies.
• Experience utilizing source control and modern engineering practices, including GitHub, version control, automation pipelines, testing, and change management processes
• Experience working within Agile or product-oriented delivery models.

It'd be awesome if you had:

• Experience with Microsoft Copilot, Copilot Studio, AI Agents, or related AI-enabled productivity technologies.
• Experience with Microsoft Graph API, REST APIs, and enterprise automation solutions.
• Relevant Microsoft certifications such as MS-102, PL-900, AZ-900, SC-900, or equivalent.
• Experience with Power Apps, Power Automate, Microsoft Fabric, or Power BI.

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

Our organization follows a hybrid work structure in our service territory (NY & MA) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.