Communication & Marketing Quality Assurance Specialist

Job Summary:

The Communication & Marketing Quality Assurance Specialist serves as an independent quality control resource across all Government Services portfolios. This role is responsible for reviewing marketing, communications, digital, and creative deliverables before distribution or publication to ensure accuracy, consistency, compliance, accessibility, and adherence to established processes and brand standards. The Communication & Marketing Quality Assurance Specialist works across Program Communications, Creative & Digital, and Web to identify errors, confirm required approvals, and reduce risk before communications reach external audiences. This position is especially critical for high-volume or high-visibility communications, including mass emails, stakeholder communications, social media, websites, reports, presentations, and other public-facing materials.

Job Duties:

• Conducts independent QA reviews of marketing and communications deliverables across all portfolios
• Reviews materials for spelling, grammar, formatting, consistency, accuracy, and adherence to established standards
• Verifies dates, names, titles, contact information, links, attachments, and other critical details
• Confirms that required approvals have been obtained before distribution or publication
• Reviews deliverables against applicable brand, accessibility, compliance, and program requirements
• Identifies errors, inconsistencies, missing information, or potential risks and communicates corrections to the appropriate team member
• Serves as the independent QA checkpoint for mass emails and high-volume communications
• Verifies recipient lists, audience segmentation, exclusions, and other distribution settings before deployment
• Confirms email content, subject lines, links, attachments, graphics, formatting, and calls to action
• Conducts or coordinates test sends as appropriate
• Confirms that required program and management approvals are documented
• Conducts post-send checks to confirm successful delivery and identify any immediate issues
• Reviews social media and digital content for accuracy, formatting, links, accessibility, and alignment with approved messaging
• Reviews graphics, presentations, flyers, reports, signage, event materials, and other creative deliverables before final release
• Verifies that final files reflect approved revisions and specifications
• Reviews materials for basic accessibility and usability considerations
• Works closely with Program Communications & Marketing Specialists, Graphic Design, Digital Marketing, Web, and program teams
• Provides clear, constructive feedback while maintaining independence from the original content or production process
• Escalates high-risk, sensitive, or unresolved issues to the Marketing & Outreach Manager
• Supports multiple portfolios and competing deadlines while maintaining consistent quality standards
• Other duties as required

Supervisory Responsibilities:

• N/A
  

Qualifications, Knowledge, Skills and Abilities:

Education:

• High School Diploma or equivalent, required
• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or Public Administration, preferred

Experience:

• Three (3) or more years of experience in communications, outreach, public engagement, or marketing support, required
• Experience supporting government communications or public meetings, preferred
• Experience supporting grant-funded programs, preferred
• Experience coordinating translation or interpretation services, preferred
• Experience supporting ADA/accessibility considerations and plain-language standards, preferred
• Experience working with underserved communities and community-based organizations, preferred

Certifications/Licensure:

• N/A

Software:

• Experience with Microsoft Word, PowerPoint, and Excel, required
• Experience with Canva, preferred
• Experience with Adobe Acrobat, preferred
• Experience with website content management systems, preferred
• Experience with social media publishing platforms, preferred

Language:

• N/A

Other Knowledge, Skills, & Abilities:

• Experience reviewing professional or public-facing communications for accuracy, consistency, and quality, including digital communications, email marketing, websites, social media, creative materials, or similar deliverables
• Ability to translate technical information into plain-language messaging appropriate for public audiences
• Ability to address sensitive information in written or verbal communications
• Ability to perform effective public speaking and manage public interactions with professionalism
• Demonstrated experience managing multiple projects and deadlines in a fast-paced environment
• Strong organizational skills to include tracking, version control, and documentation retention
• Ability to support occasional evening and weekend schedules based on outreach event needs

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets
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