Attractions Operator

Job Title: Attractions Operator

Employment Type:

Compensation:

Location:

Work Environment:

This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactions

Schedule:

This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.

The Impact You'll Make:

As an Attractions Operator at Great Wolf Lodge, you will deliver exceptional guest experiences and support daily sales and operations across a variety of attractions by guiding guests through attractions, executing equipment safety procedures, maintaining safe and clean environments, and collaborating with your team to uphold brand standards in a high-energy resort setting. Your expertise in attractions operations, guest engagement, and safety compliance directly contributes to guest satisfaction, team performance, and operational efficiency across your attractions area.

Great Wolf Values

• We Are One Pack - Support your team and create a welcoming environment

• We Improve Everyday - Stay curious and look for ways to make each shift better

• We Get It Done with Care - Take pride in your work and follow through

Key Responsibilities:

Enhance Guest Experience

• Greet and engage guests while maintaining professional presentation
• Provide instructions and assist guests with equipment following proper safety guidance
• Respond promptly to guest inquiries and escalate issues to leadership

Safety

• Follow all safety guidelines, company procedures, and asset protection protocols
• Participate in required safety and emergency training
• Report any incidents or hazards to leadership
• Maintain organized, clean work areas that comply with health and safety standards

Operations

• Execute daily attraction tasks, including attractions operations, opening and closing procedures with accuracy, daily checks and communication to leaders, and maintain cleanliness to uphold brand standards.
• Leverage and maintain key operating supplies and parts
• Promote and sell products, services, and promotions to support sales goals and key performance metrics
• Perform additional tasks as assigned to support overall resort operations

Basic Qualifications & Skills:

• Must be 18 years or older to work the Ropes Course and/or Rock Wall ; 16 years or older to work in other Attractions areas
• Some High School education or equivalent
• Ropes Course Operators must be comfortable working at heights of 30 feet or more for extended periods of time
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays
• Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits:

• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic

Physical Requirements:

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
• Ability to bend, twist, and stretch
• Ability to work in a loud environment with flashing lights
• Capable of fully extending arms overhead
• Dexterity to pinch/squeeze with force
• Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position
• Comfortable working in various outdoor weather conditions

Kickstart Your Career

Whether this is your first job or your next step, you'll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack .

Total Rewards & Benefits

Full-Time Benefits:

• Medical, Dental, and Vision insurance

• Health savings account

• Telehealth resources

• Life insurance

• 401K with employer match

• Paid vacation time off

• Paid parental leave

• Discounts to visit Great Wolf's 23+ locations for team members, friends, & family

Position Closed Date:

How to Apply

Click "Apply Now" or chat with a recruiter at the bottom of your screen on Great Wolf Lodge's website.

After a quick application, qualified candidates may be immediately invited to schedule an interview or attend an upcoming hiring event.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.