Business Intelligence Analyst

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

• Bachelor's degree in computer science, information systems, data analytics or related field plus two (2) years of experience in data analysis, database management, reporting development, or business intelligence, or
• High School diploma/GED plus six (6) years of experience in data analysis, database management, reporting development, or business intelligence required.
• Must have working experience in at least two or more of the following: SQL, Data Warehousing, Semantic Data Models, and/or Epic Clarity.
• At least one year of experience in a client-facing role providing technical solutions.

Knowledge, Skills & Abilities:

• Proficiency in SQL and ETL tools.
• Experience with Salesforce CRM reporting and dashboard development.
• Working knowledge of data warehousing concepts and database structures.
• Familiarity with data integration processes and troubleshooting connectivity issues.
• Ability to translate business needs into technical solutions.
• Effective communication and collaboration skills to work with cross-functional teams.

Preferred Qualifications:

• Knowledge of automation, AI-assisted tools, prompt design, and process improvement methodologies.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to work independently and manage multiple priorities.
• Certifications in Salesforce, SQL, or data analytics are a plus.
• Knowledge of vector databases or graph databases is a bonus but not required.

Responsibilities:

• Design, develop, maintain, and optimize Salesforce reports, dashboards, datasets, queries, and related reporting solutions.
• Gather and clarify stakeholder requirements and translate business questions into accurate and understandable reports and data products.
• Define and document reporting logic, calculations, assumptions, data definitions, and source-to-report relationships.
• Maintain a standardized report library with appropriate naming, ownership, documentation, access controls, and retirement practices.
• Develop reusable data models, reporting components, and standardized datasets that reduce duplicated work and inconsistent reporting logic.
• Fulfill ad hoc and specialty reporting requests while identifying opportunities to convert recurring requests into standardized or self-service solutions.
• Design, configure, test, and monitor AI-assisted and automated processes supporting reporting intake, requirements gathering, data preparation, validation, analysis, narrative generation, delivery, and follow-up.
• Develop and maintain prompts, instructions, templates, business rules, structured outputs, evaluation criteria, and human-review checkpoints.
• Evaluate emerging AI, analytics, and automation capabilities for practical use within Salesforce and connected reporting systems.
• Monitor AI-assisted outputs for accuracy, consistency, security, bias, and compliance with approved business definitions and institutional requirements.
• Document the capabilities, limitations, dependencies, risks, and support requirements of AI-assisted processes.
• Train and support staff in the appropriate and responsible use of approved reporting, automation, and AI tools.
• Design, maintain, and troubleshoot data pipelines, integrations, APIs, scheduled processes, and data loads supporting Salesforce and enterprise reporting.
• Use SQL, ETL tools, and related technologies to extract, transform, reconcile, and validate data from multiple sources.
• Implement automated quality checks, exception reports, monitoring, and alerts to identify incomplete, inconsistent, duplicated, or anomalous data.
• Investigate and resolve reporting, integration, data-access, connectivity, and performance issues.
• Collaborate with system administrators, data owners, vendors, and institutional technology teams on data and integration projects.
• Support data governance, metadata management, privacy, security, retention, documentation, and change-control practices.
• Consult with end users to understand reporting needs and recommend appropriate reporting, analytical, or automated solutions.
• Perform other duties as assigned.

Additional Information:

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.