Dispatcher

Now hiring for a Dispatcher

Location: Monroe, LA

Pay Rate: $12.00 per hour

Shift: Must be available to work any shift, any day

This Job's for the Talker, the Helper, the Keyboard Ninja

Looking for Dispatcher jobs in Monroe where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Job Duties

• Monitor incoming alarm signals, including burglary, fire, medical, and environmental alerts.
• Respond promptly to alarm activations by contacting customers, keyholders, and emergency services when required.
• Dispatch police, fire, or medical personnel according to established procedures.
• Answer inbound calls from customers regarding alarm activations, system status, and service requests.
• Accurately document all alarm activity, communications, and dispatch actions in the system.
• Follow strict verification procedures and company protocols for handling alarms and emergencies.
• Maintain confidentiality and professionalism when handling sensitive information.
• Work efficiently in a high-volume call center environment while maintaining accuracy.
• Assist customers with basic troubleshooting and alarm system inquiries when needed.

Preferred Qualifications

• Previouscall center, dispatching, security monitoring, or customer service experiencepreferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Dispatcher.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Staffmark, Customer Service Rep

Your voice is your superpower. Put it to work - Apply today.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.