Enterprise Risk Management Lead - Remote

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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for an Enterprise Risk Management Specialist Lead!

Your Role:

The Enterprise Risk Management Lead supports the organization's risk management framework and provides complex risk analysis, reporting, and advisory support to senior management and internal stakeholders. Operating with a high degree of independence, the role applies sound judgment to medium- and high-complexity matters, including new and ambiguous situations where precedent may be limited.

The role's primary emphasis is the implementation, monitoring, and continuous improvement of enterprise risk management processes. As a secondary accountability, the role supports the enterprise approach to responsible artificial intelligence by coordinating AI governance activities, facilitating cross-functional reviews, and helping ensure AI-related risks and controls are proportionate to each use case's impact and maturity.

Your Work:

• Implement and continuously improve enterprise risk management processes, including risk identification, ownership, assessment, scoring, monitoring, reporting, mitigation quantification, and action planning across established and emerging risk areas.

• Support the annual ERM planning cycle by helping define risk priorities, assessment activities, reporting expectations, governance calendars, and areas requiring deeper review, including AI and emerging technology risks.

• Establish and maintain processes to monitor enterprise risks on an ongoing basis, with clear ownership, escalation paths, mitigation actions, approval conditions, and follow-up requirements.

• Identify and evaluate emerging risks and trends, including risks associated with generative AI, machine learning, AI-enabled workflows, autonomous or agentic systems, data use, cybersecurity, model performance, third parties, and technology architecture.

• Apply a consistent, proportionate risk methodology to evaluate business impact, autonomy, data sensitivity, external exposure, regulatory considerations, reversibility, control effectiveness, residual risk, and lifecycle stage.

• Manage risk intake and assessment activities for enterprise initiatives and AI use cases, including initial risk analysis, review routing, case readiness, documentation requirements, decision materials, and governance follow-up.

• Coordinate cross-functional risk reviews with Enterprise Risk Management, Compliance, Legal, Cybersecurity, Data Science, Model Governance, Data Governance, Enterprise Architecture, technology teams, and business partners.

• Help determine the appropriate level and pathway of governance review based on materiality and risk, including whether matters qualify for streamlined review or require broader committee, executive, or Board-level consideration.

• Distinguish controls appropriate for experimentation and pilots from requirements needed before production, external deployment, regulated use, or implementation of more autonomous capabilities.

• Assess whether proposed safeguards and human oversight are meaningful, timely, supported by appropriate information and authority, and sufficient for the nature and significance of the risk.

• Identify material evidence gaps, conflicting recommendations, unclear ownership, duplicative requirements, control weaknesses, and requirements that are not proportionate to the underlying risk or decision consequence.

• Develop timely, accurate, and decision-ready risk reports, analyses, dashboards, executive briefings, and recommendations that clearly describe risk exposure, safeguards, residual risk, required decisions, and accountable owners.

• Prepare standard Board and committee risk materials, including quarterly Audit Committee updates, annual reports to the full Board, and information related to material or emerging risks such as AI.

• Support the leader accountable for enterprise AI governance and coordinate the day-to-day activities of the cross-functional AI Council as part of the organization's broader risk-governance structure.

• Draft risk acceptance or approval conditions, escalation recommendations, decision records, and practical guidance for business and technical teams.

• Develop and maintain enterprise risk and AI governance policies, procedures, standards, playbooks, templates, risk tiers, intake criteria, review methods, and control documentation.

• Ensure governance documentation clearly distinguishes mandatory requirements, conditional controls, and informational guidance, and accurately reflects accountable owners, approval status, effective dates, version history, and superseded materials.

• Respond to external ERM compliance, information, and reporting requirements in coordination with accountable subject-matter experts, including requirements affecting AI and emerging technologies.

• Provide complex risk analysis and practical recommendations that support business decisions and responsible innovation while protecting the enterprise and avoiding unnecessary governance burden.

• Promote clear risk ownership, consistent governance practices, reusable evidence, meaningful accountability, and effective coordination across business, risk, compliance, legal, technology, and control functions.

Required Experience, Education and Skills:

• Bachelor's degree in a related field or an equivalent combination or education and experience.
• 6+ years of proven experience in risk management, insurance, financial analysis, actuarial, underwriting, product management or related experience required.

What would make us excited about you?

• Prior experience in Enterprise Risk Management strongly preferred.
• Strong organizational and project management skills and ability to accurately complete complex projects within tight deadlines, including leading multiple projects simultaneously.
• A solution-oriented problem solver with strong analytical skills. Able to quickly gain a solid understanding of the company's operations and overall business goals and objectives.
• Experience working with operational / product / financial measures and models, including analysis of results.
• Ability to collaborate with all levels of personnel from end users to executive management.
• Ability to influence outcomes with or without formal authority, often delivering results through others.
• Ability to build business case scenarios.
• People-oriented with excellent communication skills (oral and written modes).
• Relevant certifications are preferred, including: Associate in Risk Management (ARM), Associate in Reinsurance (ARe), Chartered Property/Casualty Underwriter (CPCU), Financial Risk Management (FRM), or Associate of Casualty Actuary Society (ACAS).
• Understanding of CSAA IG business strategy.
• Broad actuarial skillset with deep understanding of pricing, reserving, ERM, statutory accounting, and risk and return concepts.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras on when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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