Lead Ophthalmic Technician - Retina, Westwood

Join a high-volume team in the Department of Ophthalmology's Retina and Retinal Disorders & Ophthalmic Genetics clinic in Westwood! We're looking for a skilled and dependable Ophthalmic Technician Lead to provide patient care and support daily operations. Responsibilities include, but are not limited to:

• Coordinating patient care and clinic flow
• Overseeing daily back-office operations and exam room readiness
• Providing technical support for Ophthalmologists and Optometrists
• Maintaining the perimetry and OCT/topography labs
• Training and supporting ophthalmic staff
• Assisting with process improvements and quality initiatives
• Supporting special projects as assigned by the Practice Manager

Required:

• Current IJCAHPO certification as Certified Ophthalmic Assistant. IJCAHPO certification as a Certified Ophthalmic Technician must be obtained within 1 year of hire.
• Minimum 3 years recent experience providing technical support in an Ophthalmology practice.
• Knowledge of ophthalmic medical terminology, anatomy, and physiology of visual systems, and various ophthalmic clinical protocols. Skill in acquiring accurate medical history, measuring, and recording visual acuity, and tonometry.
• Knowledge of the operations and maintenance of patient-related testing equipment, with the ability to learn state-of-the-art diagnostic equipment.
• Excellent interpersonal and verbal communication skills to promote comfortable, cooperative, and effective interactions with patients, physicians, staff, and the public.
• Ability to identify and define complex problems and develop and implement solutions for quality and process improvement.
• Strong organizational and prioritization skills , including the ability to set goals that reflect job responsibilities and strategic clinic priorities, effectively coordinate patient care activities, and maximize clinic efficiency. Familiarity with computerized EHR(s) and patient appointment scheduling system(s).
• Written skills sufficient to compose correspondence that communicates analytically, logically and concisely, using correct grammar, punctuation and spelling.
• Ability to organize technician work schedules for continuous coverage. Flexibility in adapting to new assignments.
• Ability to analyze clinical and administrative information to determine appropriate course(s) of action to resolve conflicts and discrepancies.
• Ability to collaborate with Practice Manager and/or Associate Administrator in problem solving and implementing new and continuing patient care systems.
• Ability to work independently using effective problem-solving techniques while adhering to Departmental and University practices and policies.

Preferred:

• Experience working in a university-based medical facility/academic teaching environment.
• Experience on ordering and maintaining logs on high-cost Intravitreal injections, such Eylea, Eylea HD, Vabysmo & Lucentis.