Patient Experience Coordinator

Job Title: Patient Experience Coordinator

Location: RWJ - 379 Campus Drive Somerset

Department Name: Comprehensive Primary Care Prg

Req #: 0000266449

Status: Hourly

Shift: Day

Pay Range: $23.68 - $28.42 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Setting the Stage

RWJBarnabas Health is seeking a Patient Experience Coordinator to support continuous improvement initiatives focused on performance excellence and positive patient and family experiences. In this role, you'll analyze patient experience data, identify trends and opportunities, communicate meaningful insights to staff and leadership, and help develop measurable action plans designed to improve and sustain patient experience outcomes.

You'll collaborate across departments to strengthen shared accountability, support patient and family needs, and help ensure their voices remain an important part of how we continuously improve.

A Typical Day

As a Patient Experience Coordinator, you may:

• Collect, analyze, interpret, and integrate patient experience data from multiple sources
• Identify trends, strengths, and opportunities for improvement
• Communicate patient experience data and feedback to staff and management
• Update monthly patient experience dashboards
• Assist leaders and staff with developing, implementing, and monitoring measurable action plans to improve and sustain patient experience metrics
• Collaborate with departments to support effective implementation of improvement initiatives
• Assist with projects designed to promote positive patient and family experiences
• Receive, document, and assist with resolving patient and family complaints and grievances
• Round on patients and families and assist staff in addressing special patient and family needs
• Conduct Patient Experience training for staff
• Provide administrative support for employee recognition programs
• Participate in and provide administrative support to the Patient and Family Advisory Council
• Collaborate with coworkers, supervisors, physicians, and teams across departments
• Maintain the confidentiality, security, and integrity of patient and staff information in accordance with RWJBarnabas Health policies and procedures
• Maintain compliance with applicable federal and state regulatory requirements, including TJC, DOH, Corporate Compliance, and HIPAA
• Participate in additional projects, committees, and initiatives as assigned

This Role Might Be For You If...

• You're passionate about patient-centered care and creating positive experiences for patients and families
• You enjoy using data to identify trends and drive meaningful change
• You can take patient feedback and performance information and help translate it into measurable improvement initiatives
• You're analytical, detail-oriented, and comfortable working with data and performance metrics
• You're an effective communicator who can present information clearly to both staff and leadership
• You have strong writing and presentation skills
• You enjoy collaborating with diverse teams and departments to achieve shared goals
• You're comfortable interacting with patients and families and understand the importance of listening to and appropriately documenting their concerns
• You enjoy supporting employee engagement and recognition initiatives
• You can balance data analysis, administrative responsibilities, improvement projects, and direct interaction with patients and families

To Be Considered

Candidates must have:

• Bachelor's degree in related field
• Three to five years of healthcare experience is preferred
• Excellent communication and analytical skills
• Strong writing and presentation skills
• The ability to collaborate with diverse groups of team members to achieve results
• An enthusiasm for promoting patient-centered care and using data to drive change
• Computer proficiency, including Microsoft Word, Excel, PowerPoint, and Outlook

Candidates should also be comfortable working within an administrative office environment while collaborating regularly with staff, supervisors, physicians, and departments throughout the organization.

Why RWJBarnabas Health?

At RWJBarnabas Health, delivering an exceptional patient experience means listening to the voices of our patients and families and using what we learn to continuously improve. As a Patient Experience Coordinator, you'll have the opportunity to turn feedback and data into meaningful action while partnering with teams throughout the organization to strengthen the experiences of the patients and families we serve.

As New Jersey's leading academic health system, RWJBarnabas Health is committed to delivering patient-centered, high-quality care while fostering a culture of collaboration, accountability, and continuous improvement.