Director of Operations, Alternative Dispute Resolution

Lead the future of alternative dispute resolution.

At Veritext, we handle the details so legal professionals can focus on achieving outcomes. As the Operations Director, ADR, you'll play a pivotal leadership role in driving business growth, operational excellence, and client success across an ADR business, office, or region. You'll lead high-performing teams, strengthen relationships with clients and neutrals, and help shape strategies that elevate performance and expand our market presence.

What You'll Do

• Drive strategic growth through business planning, market expansion, innovation, and relationship-building initiatives.
• Own financial and operational performance, including revenue growth, profitability, forecasting, utilization, and client retention.
• Develop and mentor Business Managers and emerging leaders while fostering a culture of accountability, collaboration, and continuous improvement.
• Lead neutral recruitment and roster strategy to ensure strong market coverage, practice-area expertise, and diversity of talent.
• Partner with clients, counsel, referral sources, and internal stakeholders to strengthen relationships and support business development efforts.
• Ensure exceptional service delivery by optimizing operations, implementing best practices, and driving adoption of key systems and technologies.
• Collaborate across ADR and Veritext teams on strategic initiatives, integrations, acquisitions, and organizational projects.
• Support dispute resolution operations and case management activities when business needs require.

What You Bring

• 10+ years of leadership experience in ADR, legal operations, professional services, or a related field.
• Bachelor's degree required; advanced degree preferred.
• Demonstrated success leading teams, driving business performance, and executing strategic initiatives.
• Strong financial, operational, and business acumen.
• Deep understanding of ADR operations, client service, and dispute resolution processes.
• Exceptional relationship-building, communication, influencing, and problem-solving skills.
• Experience leading organizational change, integration efforts, or large-scale business initiatives is a plus.
• High level of professionalism, discretion, and proficiency with business technologies and Microsoft Office.

Why You'll Love Working at Veritext

At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:

• Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
• 401(k) with company match to help you plan for the future
• Flexible hybrid or remote work options for many roles
• Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
• Earned wage access, giving you the flexibility to access a portion of your pay before payday
• Employee equity and referral programs, because our success is shared
• Robust mental health and wellness resources to help you thrive at work and at home
• Ongoing learning and development opportunities, including training, mentorship, and career growth programs
• A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares

About Veritext

Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.

As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.