IT Asset Technician - Collegedale, TN

Join America's favorite family bakery since 1934-home of Little Debbie, Drake's Cakes, and Sunbelt Bakery Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You'll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you'll discover a better way to live and work.

Pay
Salaried grade 3
$56,500 - $62,900 / year, depending on qualifications and experience
Actual salaries may vary and in some cases may be higher with extensive experience and strong performance.
Non-exempt

Schedule
1st Shift, (Monday - Friday, 8:00 a.m. - 5:00 p.m.); additional hours as needed
On-site

Location
10260 McKee Road, Collegedale TN 37315

Job Summary
McKee Foods is seeking an IT Asset Technician to join the Corporate IT Asset team. Become part of a team that values innovation, adaptability, and a hands-on approach. The IT Asset Technician focuses on complete end-user hardware lifecycle management-from staging and deployment to decommission-and serves as the local, hands-on point of escalation when remote Help Desk triage is unable to resolve complex desktop or hardware issues.

Key Responsibilities

• Manage physical hardware lifecycle processes including receiving, staging, deploying, auditing, asset tagging, and decommissioning equipment
• Provide on-site, hands-on escalation support for workstations, laptops, mobile devices, and peripherals when remote Help Desk triage fails to resolve the issue
• Track hardware assets, lifecycle statuses, and escalated tickets using Freshservice
• Execute device enrollment, image deployment, and hardware provisioning utilizing Workspace ONE (WS1)
• Deliver, install, wire, and configure physical computer setups and workstations for end users across local manufacturing and office facilities
• Diagnose, repair, or replace failed components and research root causes for recurring hardware or system faults
• Support corporate IT standardization efforts to maintain quality hardware support and lower total cost of ownership (TCO)

Required Qualifications

• High School Diploma or equivalent
• 1+ years of experience in hands-on computer hardware assembly, repair, component replacement, and Windows/mobile device deployment.
• Proven ability to diagnose, troubleshoot, and fix complex physical hardware, workstation, and peripheral failures on-site
• Familiarity with operating in environments utilizing Google Workspace and enterprise Windows OS platforms
• Strong customer service skills with a professional, proactive, and team-oriented mindset
• Excellent interpersonal and written/verbal communication skills
• Willingness to travel up to 5%

Preferred Qualifications

• Associate Degree or 2+ years of relevant college education (experience may substitute for degree)
• Prior experience managing hardware inventory/assets in Freshservice (or similar ITAM systems like ServiceNow or Jira)
• Hands-on experience with Workspace ONE (WS1) or similar Mobile Device Management (MDM) imaging/provisioning tools
• Background in desktop support escalation, hardware repair depot, or field service engineering.
• Exposure to basic networking (switches/routers) or secondary OS platforms (macOS/iOS/Android)

Benefits

• Competitive weekly pay
• Profit-sharing cash bonus program
• 401(k) with matching contributions
• 25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
• Medical insurance, including health, dental, vision and prescription drug plan
• Supplemental plans, including life insurance
• Fully-paid parental leave
• Health Center and Pharmacy
• Mental wellness counseling (on-site in TN, virtual elsewhere)
• Tuition reimbursement
• Credit Union
• Exercise and recreation facility
• Wellness programs with incentives
• Employee Assistance Program (EAP)
• Short-term and long-term disability benefits (company-paid)

We are an Equal Opportunity Employer