Service Manager

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Serve as the Service Manager for DAWSON's Facilities Operations, Maintenance, and Support Services contract supporting the U.S. Environmental Protection Agency (EPA) at Research Triangle Park (RTP), North Carolina. The Service Manager is responsible for overseeing, coordinating, scheduling, and tracking routine and non-routine facilities maintenance and service work orders across multiple laboratory and research facilities.

Location: Research Triangle Park (RTP), North Carolina

Responsibilities:

• Manage and oversee the execution of routine and non-routine facilities operations, maintenance, and service work orders.
• Coordinate, schedule, prioritize, and track a high volume of concurrent work orders to ensure timely completion.
• Oversee service activities involving mechanical, electrical, structural, and other facility systems.
• Coordinate work assignments, personnel, materials, and subcontractor resources to support efficient service delivery.
• Monitor work order progress, identify scheduling conflicts or delays, and implement corrective actions as necessary.
• Communicate with customers, subcontractors, facility personnel, and Government representatives regarding service requests, schedules, and work status.
• Utilize the computerized maintenance management system (CMMS) to track work orders, document completed work, and maintain accurate service records.
• Ensure service work complies with contract requirements, applicable safety standards, and quality control procedures.
• Coordinate with the Project Manager, Task Order Manager, Quality Control personnel, and other site staff to support contract performance.
• Prepare and maintain required work order documentation, status reports, and performance records.

Required Qualifications:

• Minimum of three (3) years of experience with responsible oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders.
• Experience must be in a large commercial or industrial facility, or across multiple facilities with complex mechanical, electrical, and structural requirements.
• Demonstrated experience coordinating work and communicating effectively with customers and subcontractors.
• Proven ability to simultaneously manage, schedule, and track a high volume of independent work orders.
• Proficiency in Microsoft Office applications, including Word, Excel, and Project.
• Strong written and verbal communication and organizational skills.
• Ability to read, write, and speak English fluently.

Preferred Qualifications (not required):

• Experience using one or more computerized maintenance management systems (CMMS).

Additional Requirements:

• Must be eligible to obtain and maintain access to EPA facilities.
• Must be authorized to work in the United States.

Position is Contingent Upon Award

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.