Traffic and Regulatory Generalist

Come join TOTE Maritime Agency Puerto Rico LLC! TOTE Maritime Puerto Rico has proudly served the communities of Puerto Rico since 1985. TOTE Maritime Puerto Rico provides safe, reliable transportation for the Puerto Rico and related Caribbean trades. Their high-speed lift-on/lift-off vessels (Lo/Lo) are the world's first environmentally friendly commercial container ships and are supported by a seamless network of port facilities, operational systems, and inland transportation resources.

SAFETY
Safety & Compliance are at the forefront of every decision and action we make here at TOTE.

COLLEAGUE EXPERIENCE
Great companies are built by great people. We are committed to talent and leadership development opportunities throughout TOTE.

OPERATIONAL EXCELLENCE
Operational excellence through continuous improvement.

CUSTOMER EXPERIENCE
Committed to delivering a best-in-class customer experience with a focus on operations that prioritize value-added service, efficiency, and effectiveness.

Come find out what sets TOTE apart.

You would be a great TOTE Maritime Puerto Rico employee if you:

• Model safe behavior, never compromising your or another's safety.
• Keep a positive outlook in all you do and show consistency in words and actions.
• Follow through on commitments and communicate openly.
• Demonstrate personal accountability for achieving results, your actions, and your professional development.
• Can be counted on to be a true business partner.

The Traffic and Regulatory Generalist is responsible for ensuring the accuracy and timely processing of cargo documentation while supporting the efficient coordination and execution of vessel loading, discharge, and dispatch operations.

This position ensures compliance with applicable regulatory requirements, company policies, and operational procedures to minimize risk, prevent delays, and maintain operational efficiency. The role works collaboratively with internal teams, terminal operations, and regulatory agencies to facilitate seamless cargo movement and ensure accurate documentation throughout the transportation process.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Receive, greet, and direct customers and visitors, and generate shipment bookings and/or bills of lading as needed.
• Plan, load, and discharge vessels in the TOTE operating system.
• Reconcile all TOTE vessel manifests with port stow plans to ensure data integrity.
• Provide cargo manifests and/or bills of lading to regulatory agencies as requested.
• Resolve manifest discrepancies with business partners to minimize fines and penalties.
• Ensure proper dispatch of cargo while maintaining regulatory compliance.
• Ensure accurate rates for Southbound and Northbound Auto Bills of Lading.
• Collect and process credit card payments.
• Communicate with government agencies regarding delivery authorizations, inspections, and cargo holds/releases.
• Assist with trucker insurance policy administration and updates.
• Assist in handling customer claims for containers and auto/NIC shipments.
• Prepare In-Bond documentation for foreign cargo and ensure Customs clearance prior to cargo release.
• Reconcile port cargo In-Bond entries to validate required documentation before releasing in-transit cargo.
• Provide customers with shipping documentation and booking confirmations for dispatch processes.
• Assist with reefer temperature discrepancies.
• Troubleshoot gate issues and paperwork discrepancies.
• Request yard transfers and update systems accordingly.
• Maintain and reconcile inventories of chassis, containers, reefers, and related equipment.
• Contact customers regarding equipment return and pickup to reduce equipment turn times.
• Correct and update electronic data information within operating systems.
• Assist with hazardous cargo manifests (DCM), maintain hazardous cargo information, and release hazardous cargo in compliance with all Hazmat CFR regulations and procedures.
• Interface with internal and external customers to obtain missing information.
• Meet department requirements and maintain KPI performance targets.
• Assist the Company in achieving organizational goals.
• Perform other related duties as assigned.
• Adhere to the Integrated Management System covering Quality, Environmental, and Safety ISO certifications.

• Earn the trust of others by being well-intentioned and fair in all dealings.
• Follow through on commitments.
• Communicate openly.

• Model safe behavior and never compromise safety.
• Proactively identify and address unsafe situations.
• Continuously improve processes to ensure everyone returns home safely.

• Treat people at all levels and from all backgrounds with respect.
• Be humble and approachable.
• Listen for understanding.

• Hold yourself and others accountable for measurable, high-quality, timely, and cost-effective results.
• Accept responsibility for mistakes and continuously improve.
• Demonstrate accountability for your actions, results, and professional development.

• Do the right thing.
• Act honestly and fairly.
• Maintain consistency between words and actions.
• Represent yourself and the Company in a positive manner.
• Speak up when something is wrong.

• Anticipate and exceed customer expectations.
• Deliver high-quality products and services.
• Be a true business partner.
• Offer solutions and provide value.

• Associate degree or higher in a related field, or an equivalent combination of education and experience.
• Minimum of 2 years of experience in transportation, logistics, maritime operations, or a related industry (preferred but not required).
• Experience working with regulatory agencies and compliance processes.
• Ability to read, write, and communicate effectively in both English and Spanish.

• Experience within maritime transportation, logistics operations, cargo documentation, vessel planning, or terminal operations preferred.
• Familiarity with cargo operating systems, manifest processing, Customs procedures, and regulatory compliance requirements preferred.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk and hear.
• Frequently required to sit and use hands to operate computer controls, calculators, and telephones.
• Occasionally required to stand, walk, reach with hands and arms, and perform duties at a marine terminal or aboard a commercial vessel.
• Occasionally lift and/or move up to 25 pounds.
• Must have close vision for reviewing reports and the ability to adjust focus when working at a computer terminal.

TOTE Maritime Agency Puerto Rico, LLC is an Equal Opportunity Employer, Affirmative Action Employer, and VEVRAA Federal Contractor. We are committed to maintaining a diverse workforce and taking affirmative action to employ and advance qualified women, underrepresented groups, individuals with disabilities, and protected veterans.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

TOTE Maritime Agency Puerto Rico is a drug-free employer and participates in the E-Verify Employment Verification Program.

Please note that this job description is not intended to provide a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.