Learning & Development Administrative Assistant

Job Title: L&D Administrative Assistant

Classification: Non-Exempt

The Learning & Development Administrative Assistant plays a key role in supporting the daily operations of the L&D department, ensuring employees have access to training, resources, and technical support they need to succeed.

This position serves as a primary point of contact for learning management system (LMS) support, managing incoming requests, troubleshooting issues, and maintaining accurate training content and records. Responsibilities also include coordinating course assignments and learning pathways, generating training reports and dashboards, and providing administrative support for L&D projects.

As a member of our team, you will receive training and ongoing support while developing your technical, organizational, and problem-solving skills. This role offers the opportunity to contribute to a variety of initiatives, collaborate across departments, and grow professionally within the organization.

You Will:

• Maintain records and department processes, manage the ticket queue for the training department, work with employees to provide platform support
• Troubleshoot technical issues within platforms
• Maintain process documentation
• Maintain a record of all LMS courses and maintain course catalog
• Log and administer annual and recurring projects in the project management platform
• Receive and enter new project requests into the project management platform
• Curate courses, learning pathways, checkpoints and approval workflows
• Convert approved requests into active projects within the platform
• Generate and distribute completion and compliance reports across branches
• Create dashboards for stakeholders to monitor completion in the LMS
• Update and version courses as needed
• Schedule training and logistics for on-site training classes
• Opportunities to join the development team to work on projects
• Educate and inform employees about resources
• Other general administration and duties as assigned

What You Bring:

• High school diploma or equivalent, associate's degree preferred.
• Minimum of 3 years of administration experience is preferred.
• Organization & Attention to Detail: Strong organizational skills with the ability to manage multiple priorities and maintain accurate records.
• Problem-Solving & Initiative: Ability to think critically, take initiative, and independently identify effective solutions.
• Customer Service & Communication: Strong interpersonal skills with a professional, helpful approach and clear, effective communication.
• Time Management & Prioritization: Ability to prioritize tasks, manage time effectively, and follow through on commitments.
• Adaptability & Willingness to Learn: Flexibility to adapt to change, embrace new challenges, and quickly learn new systems and processes.
• Computer & Technical Proficiency: Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and Teams. Experience with LMS platforms, reporting tools, or project management software is a plus.
• Collaboration & Teamwork: Ability to work independently and collaboratively, build positive relationships, and contribute to team goals.

Work Environment and Requirements:

• Hybrid in accordance with Alsco Uniform's GO Remote Work Policy
• Physical requirements include sitting, standing, walking, driving, and occasional lifting up to 2 lbs.

Our Benefits:

• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit https://alsco.ca/en-ca/benefits/.

About Us:

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers' operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Equal Opportunity Employer:

Alsco Uniforms considers candidates for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, or gender identity. Additionally, we do not discriminate based on genetic information, military status, protected veteran status, or other classification protected by applicable federal, state, or local law. Specifically, protected veteran status includes status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active-duty wartime or campaign badge veteran.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and drug screening.