Principal Administrative Specialist

The Metropolitan Council is seeking to hire a full-time Principal Administrative Specialist for our Risk Management Division.

We are committed to supporting a diverse workforce that reflects the communities we serve.

About the Department:

The Metropolitan Council's Risk Management Department is responsible for identifying and evaluating the Council's exposure to loss through risk control and risk financing methods. The department develops, recommends, and implements appropriate risk management strategies and programs to protect the agency from the adverse impact of loss. The department self-administers all liability and workers' compensation claims.

We process and administer Workers' Compensation claims in a manner that follows all applicable workers' compensation laws and regulations that encourage the expedient return to work of injured employees. Risk Management also processes and manages Liability claims arising out of bus accidents or incidents efficiently, expeditiously, and in the best manner possible, to protect the agency from the adverse impact of loss. Risk Management secures insurance quotes where appropriate and works with insurance carriers and brokers to coordinate Council insurance coverage.

How your work would contribute to our organization and the Twin Cities region:

The Principal Administrative Specialist provides advanced administrative support with limited supervision, with a specific focus on the assignments and workflow of Workers' Compensation claims as well as Liability claims, which need to be completed promptly to ensure compliance with State regulations.

This position is eligible for a hybrid (both remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

• Gather all pertinent information to set up claims daily to maintain a timely and accurate department workflow. Accurately and timely enter claim information in the claim system and occasionally the State of MN Campus system. This includes setup of workers' compensation for lost time, medical only, incident, and/or liability claims.
• Process (sort and scan) incoming and outgoing mail, email, and faxes for the department.
• Maintain confidentiality of sensitive information. This position processes a high level of sensitive and confidential information which includes securing and processing medical records and interacting (verbal communication) with medical providers.
• Provide general support and assistance to the Department Managers and Claim Representatives. This position demands a high level of accuracy, and the ability to multi-task in the operation of multiple financial systems.
• Develop a positive working relationship with all internal & external customers.
• Collaborate with other departments to obtain information and ensure the accuracy of the claim information to ensure accurate claim processing.
• Respond to inquiries and determine where to appropriately direct incoming calls and department emails and maintain timely responses.

Any of the following combinations of administrative work experience WITH advanced computer skills using Microsoft Word, Excel, PowerPoint, and Outlook, including experience creating complex spreadsheets, PowerPoint presentations, and database entry and management utilizing MS Office and Adobe.

High School Diploma /GED AND four (4) years of experience

OR

What additional skills and experience would be helpful in this job (desired qualifications):

• Advanced expertise in MS Excel, MS PowerPoint, and Adobe.
• Recent administrative experience (Within the last two years).
• Experience navigating multiple software applications.
• Experience in Risk Management, Health Care, or Workers' Compensation or Liability Insurance.
• Experience with medical terminology.
• Experience working with the State Dept. of Labor EDI (electronic data interchange) system preferred.
• Experience working with diverse populations of internal and external customers.

What knowledge, skills, and abilities you should have within the first six months on the job:

• Skilled in Microsoft Office and creating complex spreadsheets, PowerPoint presentations, and database management (Idash, WAM, ORIGAMI, Application Extender, SOS, TransitMaster, Data Serve, IRS Tin Matching, Rising Medical Solutions, PeopleSoft, DOLI Campus, DMV, Word, Excel, and PowerPoint, Share File and Adobe).
• Ability to create and develop complex forms and template documents.
• Skill in providing effective, accurate, courteous, and professional customer service.
• Ability to read and interpret documents, administrative policies, department guidelines, and operational procedures.
• Ability to perform under limited supervision, recognizes when assistance or guidance is required.
• Ability to display independent judgment, initiative, and organization in solving a variety of problems.
• Experience in contributing to a diverse, equitable, inclusive, and respectful workplace
• Strong and accurate data entry skills.
• Strong attention to detail.
• Ability to communicate clearly and effectively both verbally and in writing.
• Knowledge of racial and social equity, and an ability to participate in conversations about race and equity in Risk Management communications.

Union/Grade: AFSCME/ Grade D
FLSA Status: Non-exempt
Full Salary: $31.35- - $50.88 Hourly/ $65,208-$105,830 Annually
Anticipated Hiring Range: $33.84 -$35.58 Hourly/ $70,387.20- $74,006.40 Annually

Selection Process:
All applications complete the following steps in the selection and hire process:

1. Application Review by Human Resources
2. Hiring Manager Review
3. Structured Panel Interview
4. Selection Interview/Final Interview