Customer Service Representative - SuperSign (Foresight Group)

At Foresight Group, we bring together the best technology and decades of expertise to put images and messages on just about anything you can imagine. Foresight Group is a subsidiary of Reseda Group, a wholly-owned CUSO of Michigan State University Federal Credit Union. With locations in Lansing and Ann Arbor, we specialize in commercial printing, direct mail services, large sign printing, promotional items, and trade show displays. Go to our website, Foresight Group, to learn more about the history of our company!

Foresight Supersign is seeking a motivated, dependable, and customer-focused individual to join our sales and support team. We are a full-service sign company providing a wide range of products and services, including custom signs, wide-format printing, and professional sign installation. This is an excellent opportunity for someone who enjoys working with people, solving problems, and learning new things. Previous experience in the sign industry is not required. We are willing to train the right candidate on our products, materials, production processes, and industry-specific software.

The ideal candidate is a strong communicator who is organized, detail-oriented, and eager to learn. This position works closely with customers, the sales team, graphic designers, and production staff to help ensure projects are completed accurately and meet customer expectations. Customer service is a priority in everything we do. We are looking for someone who takes pride in providing a positive customer experience and is willing to develop the knowledge and skills needed to succeed in a growing, fast-paced business.

Work Arrangement: This position is able to work onsite at our Lansing SuperSign Office (1200 Marquette St, Lansing, MI 48906).

Schedule: Monday - Friday 8:00am - 5:00pm; Overtime as needed during peak business times.

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Compensation & Benefits:

• Compensation for this position is based on experience
• Work environment that is climate-controlled, clean, orderly, and promotes safety
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 13 days of PTO within your first year, as well 8 Paid Holidays
• 401(k) with an immediate 1:1 Match
• Up to 6 Weeks of Paid Parental Leave

Essential Duties and Responsibilities:

• Provide friendly, professional, and timely customer service by phone, email, and in person.
• Assist customers with questions about our products and services, learning to identify their needs and recommend appropriate solutions.
• Respond to customer inquiries and follow up on requests, estimates, and ongoing projects.
• Learn to prepare estimates, work orders, and other project documentation using company software.
• Assist walk-in customers and support general sales activities as needed.
• Gather project information from customers, including sizes, quantities, specifications, and deadlines.
• Communicate project details clearly to the graphics, production, and installation teams.
• Help track project progress and communicate updates to customers as needed.
• Develop a working knowledge of sign products, printing services, materials, and production processes through hands-on training and experience.
• Learn basic industry terminology, material options, and the steps involved in completing a sign project.
• Maintain accurate records and pay close attention to details to help prevent errors and ensure customer expectations are met.
• Work collaboratively with team members and contribute to a positive, customer-focused work environment.
• Continue learning and developing sales, customer service, and industry knowledge.

Knowledge, Skills, and Abilities Required:

• High School Diploma or equivalent
• Previous customer service experience or sign industry experience preferred.
• Communication Skills - Excellent written and oral and oral. Communicates well with Customer, prospects, peers, and colleagues (including leadership) on a regular basis. Ability to convey messages and ideas concisely and effectively with professionalism.
• Driven to provide the best customer experience and continually improve performance.
• Strong time-management and planning skills. Can plan personal timeline to meet specific task goals. Understands the requirement to be organized and work in an organized fashion. Works efficiently with a pre-defined schedule or set of existing priorities but can also effectively prioritize situations and emergencies.
• Works well independently and in groups. Demonstrates ability to communicate and work accordingly with other departments and external businesses. Able to stay focused and maintain drive throughout a busy and heavy workflow. Self-motivated, and understands what needs to be done without requiring instruction.
• Detail Oriented - Ability to address details specific to individual tasks as well as understanding the big picture associated with given task.
• The ability to perform basic shop math.
• The ability to use and read a tape measure.
• A positive and patient attitude.
• Willing to work overtime during peak business times - including occasional weekends.
• Willing and able take constructive criticism and continue to learn & grow in the role.
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  We do not expect a new employee to know everything on day one. We are looking for someone with the right attitude, strong customer service instincts, and the motivation to build a successful career with our team.

  
  

Preferred Qualifications:

• Previous experience in customer service, retail, inside sales, order entry, or administrative support.
• Familiarity with Microsoft Office applications, particularly Outlook and Excel.
• Experience working with customers in a business-to-business environment.
• Exposure to construction, building trades, printing, graphics, or manufacturing.
• Experience learning new computer systems or business software.
• An interest in developing sales skills and building long-term customer relationships.

Physical Demands and Work Environment:

• Comfort performing tedious tasks - able to perform repetitive tasks for long periods of time.
• This position requires onsite presence at the employee's assigned location for all scheduled shifts.
• May be required to remain standing, seated or stooped in a stationary position for an extended period.
• Ability to operate standard office technology, equipment, and tools, which includes frequent use of a computer.
• Frequently needs to move about inside or outside of an office area.
• Exposure to potentially hazardous conditions. Receives detailed instructions and procedures to be followed to minimize the exposure.
• Frequently moves equipment or materials weighing up to 50 pounds for transport between areas of buildings.

Disclaimer:

• Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.