It Support Technician

Tata Consultancy Services
$55,000 - $65,000
sick time, 401(k)
United States, Mississippi, Olive Branch
Oct 28, 2026
Job Description Must Have Technical/Functional Skills * Strong knowledge of desktop/laptop hardware * Very strong hands-on experience (H/W and S/W) * Good knowledge of Win 10, Win 7 & MS Office * Knowledge of Mac OS * Application / software installation and trouble shooting * Knowledge / exposure on ticketing tools (Service Now) * Strong Troubleshooting Skills * Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc. * Working knowledge of supporting computer peripherals, like printers, scanners etc. * Strong hands-on experience (H/W and S/W) * Hardware, operating system & software knowledge Roles & Responsibilities * Provides second-line investigation and diagnosis * Resolves and closes incidents/service requests as per help desk procedures & allocated timelines * Escalates unresolved incidents/service requests within agreed timescales * Logs relevant incident/service request details as per process * Communicate with client regarding incident progress * Ensures tickets are always updated until issues are resolved * Complies with Health Safety Environment (HSE) and IT policies * Liaise with clients, IT support groups and 3rd party providers when necessary * Performs staging of PCs * Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). * Conducts hardware and software maintenance and support * Troubleshoots and resolves PC incidents and/or VIP requests * Centralized hardware and Spare part stocking and inventory managementSurplus equipment management * Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) * Asset disposal services * Hardware vendor coordination for Break fix * Imaging & provisioning of devices. Setup and build workstations * Update AMDB including hardware and software * PC and other devices - logistics management Salary Range: $55,000 - $65,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & He alth, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1 Location Olive Branch, MS Function TECHNOLOGY Role Engineer ID 430882 Skills Desktop \| Service Now Salary Range $55,000 - $65,000 Desired Candidate Profile Qualifications BACHELOR OF COMPUTER SCIENCE