New 
Dss Site Lead
 Tata Consultancy Services | |
$80,000 - $85,000
| |
sick time, 401(k)
| |
 United States, North Carolina, Liberty | |
 Oct 28, 2026 | |
|
Job Description
Must Have Technical/Functional Skills The Site Lead is a critical working leader role responsible for stable site operations, technician performance, and disciplined execution of standard work in support of production stability, safety, and customer experience. This role requires a balance of hands on technical leadership, people leadership, and operational discipline. The Site Lead is expected to actively lead the team at the onsite, not manage remotely. * Ownership of Site day-to-day operations and performance. * Technical leadership and Incident oversight * Site Lead is responsible for leading onsite L2 and L3 DSS Technicians * Training, Onboarding, and Development of onsite Technicians * Communication with onsite Technicians and onsite leadership * Set standards for behaviour and leadership Roles & Responsibilities * Physically fit to walk through large areas. * Ability to work after hours and weekends if necessary or required by the customer. * Knowledge of using ServiceNow as the ticketing tool. * SPOC for TMNA Site Manager, act as an IT business partner on site and collaborate with site leadership and other local stakeholders. * Maintain a friendly relationship with TMNA Users and TMNA Managers * Responsible for managing the DSS team at the site; conduct Daily Standups * Manage day-to-day operations in the Site * Manage work assignment to the DSS site team * Manage people tasks including (Shift Schedule, Leaves management, Overtime Management, Training Requirement etc) * Assist with on-boarding, training and mentoring new L2 employees * Take ownership of critical incidents and service failures, coordinate with relevant stakeholders until resolution or service restoration 1st level of escalation contact Salary Range- $80,000-$85,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location
Liberty, NC
Function
TECHNOLOGY
Role
Technical Lead
ID
431462
Skills
Desktop
Salary Range
$80,000 - $85,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |