New 
Salesforce E2 Support Lead
 Tata Consultancy Services | |
$130,000 - $140,000
| |
sick time, 401(k)
| |
 United States, California, Oakland | |
 Oct 28, 2026 | |
|
Job Description
Must Have Technical/Functional Skills *
Over 8+ years of experience and *
At least 3 salesforce certification. *
Able to manage team effectively in an onsite-offshore 24x7 model. *
Ensure successful knowledge transition and setup of support for MyAccount. *
Ensure SLA compliance, and handle critical escalations. *
Act as mentor to guide team in solution of issues. *
Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements. *
Drive usage of AI for significant productivity gains. *
Lead war room discussions for high-priority issues and ensure timely resolution. *
Apply strong ITIL and ITSM practices to support operations and publish daily, weekly, and monthly service performance reports.
Roles & Responsibilities *
Lead the MyAccount AMS support function by overseeing incident and service request management. *
Manage team effectively in an onsite-offshore 24x7 model. *
Ensure SLA compliance, and handle critical escalations. *
Act as mentor to guide team in solution of issues. *
Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements. *
Drive usage of AI for significant productivity gains. *
Lead war room discussions for high-priority issues and ensure timely resolution. Generic Managerial Skills, If any *
Good command over English *
Ability to work in shifts *
Ability to work in 24x7 support environment
Salary Range: $130,000 - $140,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1 Location
Oakland, CA
Function
TECHNOLOGY
Role
Lead
ID
432408
Skills
ITSM | ITIL
Salary Range
$130,000 - $140,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |