New 
Engineer
 Tata Consultancy Services | |
$60,000 - $65,000
| |
 United States, California, San Jose | |
 Oct 28, 2026 | |
|
Job Description
EUC/Desktop Engineer
*
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues *
Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment. *
Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler. *
Asset management and tracking using ServiceNow (SNOW) for accurate inventory control. *
Provide timely resolutions for hardware and software issues, ensuring user satisfaction. *
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) *
Provide prompt and accurate feedback to customers *
Refer to internal knowledge bases or external resources to provide accurate tech solutions *
Ensure all issues are properly logged *
Prioritize and manage several open issues at one time *
Follow up with clients to ensure their IT systems are fully functional after troubleshooting *
Prepare accurate and timely reports *
Document technical knowledge in the form of KB Articles *
Maintain good relationships with clients *
Experience level : 6 - 8 years of Technical experience in Windows and Mac *
Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled. *
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role *
Good understanding of computer systems, mobile devices and other tech products *
Excellent problem-solving and communication skills *
Ability to provide step-by-step technical help, both written and verbal *
Familiarity with ITSM tools like ServiceNow for ticket management. *
Excellent customer service skills and the ability to communicate effectively with non-technical users. *
Self-starter with the ability to work independently and efficiently. *
Physical ability to manage IT equipment installations and movements. *
Adaptable and flexible to meet varying work schedules and environments.
Salary Range- $60,000-$65,000 a year #LI-SP3 #LI-VX1 Location
San Jose, CA
Function
TECHNOLOGY
Role
Engineer
ID
432892
Skills
Desktop
Salary Range
$60,000 - $65,000 | |