New 
Coveo Platform Support Engineer
 Tata Consultancy Services | |
$90,000 - $120,000
| |
 United States, California, Irvine | |
 Oct 28, 2026 | |
|
Job Description
COVEO Platform Support Engineer Required Skills & Qualifications Technical Skills *
7+ years of experience in application support, search technologies, or enterprise platform support. *
3+ years of hands-on experience with Coveo Cloud Platform. *
Strong understanding of: o
Coveo Administration Console o
Query Pipelines o
Machine Learning Models o
Relevance Tuning o
Sources and Content Indexing o
Search UI Components o
Usage Analytics *
Experience with Coveo APIs, REST Services, and integration frameworks. *
Knowledge of search concepts including: o
Crawling o
Indexing o
Facets o
Ranking o
Relevance Optimization o
Natural Language Search *
Experience supporting integrations with: o
Salesforce o
ServiceNow o
SharePoint Online o
Microsoft 365 o
Azure-based applications *
Familiarity with JavaScript, HTML, CSS, and API troubleshooting. *
Working knowledge of SQL and log analysis. Cloud & DevOps *
Experience with Azure or AWS environments. *
Exposure to CI/CD pipelines and DevOps processes. *
Knowledge of monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, or Azure Monitor. IT Service Management *
Strong experience with ITIL processes and service management. *
Experience managing incidents, changes, problems, and release activities. *
Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy. Preferred Qualifications *
Coveo Certified Administrator or related Coveo certifications. *
Experience in AI-powered search, recommendation engines, or enterprise knowledge management platforms. *
Exposure to GenAI-enabled search and conversational experiences. *
Experience supporting large-scale enterprise search implementations. Soft Skills *
Excellent analytical and troubleshooting skills. *
Strong verbal and written communication skills. *
Ability to work effectively with global stakeholders and cross-functional teams. *
Strong customer service mindset and ownership attitude. *
Ability to manage multiple priorities in a fast-paced support environment. Roles & Responsibilities *
Provide L3 production support for Coveo Search and Relevance Cloud platforms. *
Monitor platform performance, search indexing processes, and data synchronization activities. *
Analyze and resolve incidents, service requests, and platform issues within defined SLAs. *
Administer Coveo sources, pipelines, machine learning models, relevance tuning, and query pipelines. *
Troubleshoot search quality, indexing failures, security permission issues, and content ingestion problems. *
Support integrations between Coveo and enterprise applications such as Salesforce, ServiceNow, SharePoint, Microsoft 365, SAP, and custom applications. *
Configure and maintain Coveo Connectors, Extensions, APIs, and Search Interfaces. *
Perform root cause analysis (RCA) and implement preventive measures for recurring issues. *
Collaborate with business stakeholders, developers, architects, and infrastructure teams to resolve complex technical issues. *
Support platform upgrades, releases, patches, and new feature deployments. *
Create and maintain operational runbooks, support documentation, and knowledge articles. *
Participate in on-call support and incident management activities as required. *
Provide recommendations to improve search relevance, user experience, and platform stability. Nice to Have *
Experience with Salesforce Experience Cloud and Coveo integration. *
Knowledge of Microsoft Azure Cognitive Search or Elastic Search. *
Exposure to BFSI, Healthcare, Retail, or Enterprise Digital Experience domains. *
Understanding of security, governance, and compliance requirements for enterprise search platforms. Salary Range- $90,000-$120,000 a year
Location
Irvine, CA
Function
TECHNOLOGY
Role
Engineer
ID
434183
Skills
REST
Salary Range
$90,000 - $120,000 | |