New 
Servicenow Itom Service Mapping Specialist
 Tata Consultancy Services | |
$95,000 - $120,000
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 United States, Illinois, Chicago | |
 Oct 28, 2026 | |
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Job Description
ServiceNow ITOM Service Mapping Specialist Key Responsibilities *
Design, configure, and maintain ServiceNow Service Mapping solutions. *
Create and maintain Business Services, Application Services, and Technical Services. *
Develop accurate service maps representing end-to-end application and infrastructure dependencies. *
Configure and troubleshoot ServiceNow Discovery patterns, probes, sensors, and identification rules. *
Analyze and validate dependencies between applications, servers, databases, networks, middleware, APIs, and other infrastructure components. *
Configure Service Mapping entry points, connections, traffic-based discovery, and horizontal discovery. *
Work with MID Servers and ensure proper connectivity between ServiceNow and infrastructure environments. *
Troubleshoot failed or incomplete service maps and resolve discovery and mapping issues. *
Configure and maintain Service Mapping patterns and custom patterns where required. *
Ensure accurate CI relationships and alignment with the ServiceNow CMDB. *
Work closely with CMDB teams to maintain CI data quality and relationship integrity. *
Integrate Service Mapping with ServiceNow Discovery, CMDB, Event Management, and ITSM processes. *
Support application owners and infrastructure teams in identifying service dependencies. *
Perform regular validation and health checks of service maps. *
Identify and remediate stale, duplicate, or incorrect CIs and relationships. *
Support onboarding of new applications and business services into Service Mapping. *
Develop dashboards, reports, and metrics related to service mapping coverage and data quality. *
Participate in ServiceNow upgrades, enhancements, migrations, and implementation projects. *
Maintain technical documentation, mapping standards, operating procedures, and knowledge articles. Required Technical Skills *
Strong hands-on experience with ServiceNow ITOM and Service Mapping. *
Strong understanding of ServiceNow CMDB and CSDM. *
Hands-on experience configuring Service Mapping. *
Good knowledge of ServiceNow Discovery. *
Experience working with MID Servers. *
Strong understanding of CI classes, attributes, relationships, and dependencies. *
Experience with Service Mapping Patterns and custom patterns. *
Knowledge of entry points, discovery mechanisms, traffic-based discovery, and application dependency mapping . *
Experience troubleshooting Discovery and Service Mapping issues. *
Understanding of Identification and Reconciliation Engine (IRE). *
Knowledge of ServiceNow integrations and REST/SOAP APIs. *
Good understanding of ITIL and ITOM processes Salary Range- $95,000-$120,000 a year #LI-SP3 #LI-VX1
Location
Chicago, IL
Function
TECHNOLOGY
Role
Engineer
ID
435900
Skills
Service Now
Salary Range
$95,000 - $120,000 | |